GHL-GoHighLevel Tech Support

Mudita; Mumbai; Presencial; INR 450.000 - 650.000; Jornada completa

Descripción de la vacante

Mudita in Mumbai seeks a GHL Technical Support & CRM Systems Executive to manage CRM systems, automation workflows, client access, and day-to-day troubleshooting.

You will work with coaches, client success and operations to ensure smooth usage of our systems, set up landing pages, forms, funnels, and integrations with a GoHighLevel focus.

Formación

• 1–2 years of experience with GoHighLevel / CRM systems / SaaS tools / automation platforms / technical support.
• Understanding of CRM workflows, pipelines, tags, triggers, forms, funnels, automations, and integrations.
• Experience in client support, backend support, or technical troubleshooting.
• Strong communication in Hindi and English; ability to document processes and training material.

Responsabilidades

• Provide technical GoHighLevel / CRM support for the company’s systems.
• Assist clients and internal teams with CRM access, login and form issues, and troubleshooting.
• Set up and manage CRM workflows, pipelines, tags, triggers, automations, forms, funnels, calendars, and integrations.
• Create and maintain SOPs, knowledge base articles, and troubleshooting guides.
• Support live bootcamps and client sessions from a technical/backend perspective.

Conocimientos

GoHighLevel

CRM systems

SaaS tools

Automation platforms

Technical support

Herramientas

Google Sheets

Email platforms

WhatsApp tools

Zoom

Webinar tools

Descripción del empleo

Job Description: GHL Technical Support & CRM Systems Executive

Job Title: GHL Technical Support & CRM Systems Executive

Company: Mudita

Work Mode: Full-Time, Work From Office

Experience Required: 1–2 Years

Employment Type: Full-Time

Joining: Immediate joiners preferred

Preferred Background: GoHighLevel, CRM support, automation tools, technical support, client support, SaaS support, or EdTech support

About Mudita

Mudita is a growing education and transformation company working across business, AI, investing, trading, digital growth, communication, leadership, and personal development programs.

We work with entrepreneurs, business owners, professionals, investors, and learners through online programs, workshops, bootcamps, communities, and technology-enabled learning systems.

We are looking for a GHL Technical Support & CRM Systems Executive who can manage CRM-related support, client technical assistance, workflow troubleshooting, backend setup, and system coordination.

About the Role

As a GHL Technical Support & CRM Systems Executive , you will be responsible for supporting the company’s CRM systems, automation workflows, client access, technical queries, backend setup, and day-to-day troubleshooting.

This role requires someone who understands GoHighLevel / CRM systems , workflows, pipelines, forms, funnels, automations, email/WhatsApp integrations, user access, and backend technical support.

You will work closely with the internal team, coaches, client success team, operations team, and clients to ensure smooth usage of our systems and platforms.

Key Responsibilities

• Provide technical support for GoHighLevel / CRM-related systems used by the company.
• Assist clients, coaches, and internal team members with CRM access, login issues, form issues, course/platform access, workflow queries, and technical troubleshooting.
• Handle 1:1 support calls with clients and coaches whenever required.
• Set up, manage, and troubleshoot CRM workflows, pipelines, tags, triggers, automations, forms, funnels, calendars, email systems, WhatsApp integrations, and related backend processes.
• Support the setup and maintenance of landing pages, forms, payment links, webinar links, automation flows, and client onboarding workflows.
• Monitor and resolve technical issues related to CRM automations, notifications, integrations, forms, leads, tags, pipelines, and user journeys.
• Coordinate with the internal team for client access, program onboarding, bootcamp support, webinar support, and technical issue resolution.
• Support live bootcamps, workshops, trainings, and client sessions from a technical/backend perspective.
• Create and maintain SOPs, knowledge base articles, troubleshooting guides, process documents, and internal training material.
• Train internal team members on CRM usage, workflows, automations, lead tracking, and basic troubleshooting wherever required.
• Test new workflows, automations, funnels, forms, and integrations before they go live.
• Maintain proper documentation of issues, resolutions, system changes, client queries, backend updates, and process improvements.
• Coordinate with external software vendors, support teams, or integration partners whenever required.
• Identify gaps in existing systems and suggest improvements to make processes smoother, faster, and more efficient.
• Ensure confidentiality and proper handling of client data, login credentials, CRM access, internal systems, and company processes.
• Perform any other technical support, CRM management, automation, or backend system-related tasks assigned by the Management from time to time.

Required Skills and Qualifications

• 1–2 years of experience working with GoHighLevel / CRM systems / SaaS tools / automation platforms / technical support .
• Basic to good understanding of CRM workflows, pipelines, tags, triggers, forms, funnels, automations, and integrations.
• Experience in client support, backend support, or technical troubleshooting.
• Ability to understand client issues and explain solutions clearly.
• Good communication skills in Hindi and English.
• Comfortable handling support calls, internal coordination, and client queries.
• Basic understanding of tools like Google Sheets, email platforms, WhatsApp tools, Zoom, payment links, webinar tools, and automation systems.
• Ability to document processes, create SOPs, and maintain support records.
• Strong problem-solving mindset and willingness to learn new tools.
• Must be comfortable working full-time from the Goregaon West office.

Preferred Skills

Candidates with experience in any of the following will be preferred:

• GoHighLevel / white-label CRM systems
• Zapier, Make, or similar automation tools
• Webhooks and basic integrations
• Landing page / funnel setup
• Email automation and WhatsApp automation
• Calendar booking systems
• Webinar / Zoom supportEdTech, coaching, consulting, or online course platforms
• Client onboarding and customer support systems

Preferred Candidate Profile

We are looking for someone who:

• Is technically curious and enjoys solving software-related problems.
• Can support both clients and internal team members patiently.
• Understands CRM systems and backend workflows.
• Can troubleshoot issues without panic.
• Can manage multiple support requests and follow-ups.
• Is organized with documentation and SOPs.
• Can work closely with operations, client success, sales, and management teams.
• Is comfortable in a fast-paced education, coaching, and digital programs environment.

Performance Expectations

The candidate will be expected to:

• Resolve client and internal technical issues on time.
• Maintain smooth CRM and automation functioning.
• Reduce repeated technical errors through proper SOPs and documentation.
• Support client onboarding and program access smoothly.
• Maintain updated trackers and support records.
• Help improve backend systems and automation processes.
• Coordinate properly with internal teams during launches, bootcamps, workshops, and live sessions.

Work Arrangement

This is a full-time, work-from-office role based in Goregaon West, Mumbai .

The candidate will be expected to work from office as per the Company’s schedule and remain available for CRM support, client support, internal coordination, technical troubleshooting, backend setup, and live session support whenever required.

Working hours and weekly offs shall be as per Company policy and business requirements.

• Why Join Mudita? Work with a fast-growing education and transformation company.
• Get hands-on experience with CRM systems, automations, funnels, workflows, and client support systems.
• Work closely with founders, coaches, operations, sales, and client success teams.
• Learn how technology supports online programs, bootcamps, communities, and business automation.
• Opportunity to grow into a stronger CRM, automation, and technical systems role.