General Manager - Collections

Tata Communications; Pune District; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

A global telecommunications company is looking for a Head of International Collections to manage significant revenue collections across various regions. The role requires over 15 years of experience in telecom B2B collections and at least 5 years in leadership, driving KPIs, and engaging with customers. The ideal candidate should possess strong interpersonal skills and fluency in English. This position oversees collections worth approximately USD 1.5 billion and requires a strategic approach to managing teams and processes.

Qualifications

• 15+ years of B2B collections experience in Telecom.
• 5+ years in a leadership role (Region Head).

Responsibilities

• Achieve KPIs related to Billing vs Collections.
• Reduce Ageing for AR>90 and AR>180 Days.
• Manage Bad Debts (PDD/AFDA).
• Maintain low Days Sales Outstanding (DSO).

Skills

Interpersonal skills

Fluency in English

MS Office

SAP knowledge

Education

MBA (preferred Finance)

MCom/CA/ICMA

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications.

Position Summary

Head of International Collections, comprising of Americas, Europe, MECCA, SAARC, Global Top 50 customers, managing large team working across time zones, responsible for Cash conversion cycle for Revenue from TCIPL, TC-Lanka, TCTS- International and large Global OTT customers across all product verticals.

Customer facing role.

Responsibilities

Achieve KPIs

• Billing Vs Collections
• Ageing Reductions for AR>90 Days, AR> 180 days.
• Bad Debts (PDD/AFDA)
• Days Sales Outstanding (DSO)
• Process adherence and Compliance.
• Internal Audit, Statutory Audit and IFSC Audit.
• Driving ESAT scores with team engagement programs.
• Driving training and knowledge enhancements for team.
• Monthly reviews with Regional CSG VPs in International geography & working with CFTS.

SPAN of Control: 4 Deputy General Managers (Region Heads)

Collections Managed: ~USD 1.5 Bn

Minimum Qualification & Experience

MBA (preferred Finance) or MCom/CA/ICMA, with collections experience in Telecom B2B -15+ years, leadership role (Region Head) of 5 years at least.

Desired Skill Sets

Interpersonal skills is critical as the role is customer facing and requires working extensively with CFTS internally.

Fluent in English both written and spoken.

MS office knowledge is a must.

Working with SAP.