This is a Full Stack Software Development Engineer role within a team building customer- and workforce-facing
conversational AI solutions, responsible for building next-generation conversational AI, intelligent search, and
knowledge systems that power customer and associate experiences across multiple channels. This role requires
hands-on expertise in designing, developing, and productionizing scalable, secure, and enterprise-grade GenAI
solutions across cloud and on-premise environments.
Key Responsibilities
- Design and develop LLM-powered applications for conversational AI, knowledge retrieval, and insights delivery
- Build and orchestrate end-to-end GenAI pipelines, including prompt engineering, RAG, and agent-based workflows
- Develop and manage LLM agents (tool usage, API integration, function calling)
- Integrate LLMs across cloud and on-prem/open-source environments
- Implement evaluation frameworks covering accuracy, hallucination, latency, safety, and validation (LLM-as-judge, human-in-loop)
- Apply AI safety and guardrails, including prompt injection prevention and response validation
- Optimize models using prompt tuning, embeddings, and fine-tuning techniques
- Develop multimodal conversational experiences (text and voice)
- Build scalable backend services using microservices and REST APIs
- Enable observability (latency, token usage, cost, drift, quality monitoring)
- Contribute to POCs, experimentation, and adoption of emerging GenAI technologies
Required Skills
Core Engineering
- Strong proficiency in Java / J2EE, Spring Boot, RESTful APIs
- Strong proficiency in Python for AI/ML and GenAI workflows
- Experience in building distributed systems and microservices architectures
GenAI & LLM Expertise
- Hands-on experience with LLM frameworks (LangChain, LangGraph, Semantic Kernel) and RAG-based knowledge retrieval systems
- Strong understanding of prompt engineering, workflow orchestration, and agent-based systems (tool usage, function calling)
- Experience with vector databases, embeddings, and semantic search
- Experience working with LLMs across cloud platforms and on-prem/open-source models
- Strong understanding of hallucination mitigation, AI safety, guardrails, and prompt injection prevention
- Knowledge of PII handling and governance/compliance framework