Sr. Payment Analyst Funds Transfer.
Skills and Qualification –
- Process and verify high-volume fund transfer transactions accurately and within established service level agreements (SLAs).
- Execute domestic and international wire transfers through various payment channels.
- Process ACH transactions, Fedwire payments, and other electronic fund transfers.
- Review payment instructions for completeness and regulatory compliance.
- Monitor payment queues and ensure timely resolution of pending transactions.
- Investigate and resolve payment exceptions, rejects, returns, and repairs.
- Perform account validations and beneficiary verification checks.
- Coordinate with business partners, banks, clients, and internal teams to resolve transaction-related issues.
- Ensure adherence to US banking and Payment regulations.
- Identify and escalation suspicious or potentially fraudulent transactions.
- Maintain operational controls and support audit and risk management activities.
- Prepare daily transaction reports, reconciliations, and management updates.
- Participate in process improvement initiatives to enhance efficiency and reduce operational risk.
Key Deliverables:
- Process domestic and international fund transfers with a minimum accuracy rate of 99.5% or higher.
- Ensure all wire, ACH, and SWIFT transactions are completed within established timelines and cut-off windows.
- Complete daily transaction volumes in accordance with operational SLAs.
- Perform thorough validation of payment instructions to prevent processing errors and fraud.
- Adhere to all internal controls, dual authorization requirements, and payment governance standards.
- Escalate and mitigate high-risk or suspicious transactions in accordance with compliance procedures.
- Investigate and resolve payment exceptions, rejects, returns, and customer inquiries within agreed turnaround times.
- Minimize payment failures and operational losses through proactive issue identification and resolution.
- Partner with internal and external stakeholders to manage complex payment investigations.
Technical / Non-Technical Skills:
- Excellent MS Office skills – MS Excel, Power Point, Excel Macros and E Mail Drafting
- Good Typing Speed of 28 WPM with >=95% accuracy
- Excellent Communication skills – to Review Email, to attend Client Calls, Onshore Training etc
Behavioral Skills:
- Strictly US Shift Working Hours (8.30 PM IST To 5.30 AM IST)
- Should be flexible to do Over Time duty if required.
- Work from Office – No Hybrid of WFH
- Should be flexible with the weekly off
Certifications Needed:
- Minimum experience required: 4+ Years in banking operations, specifically with Fund transfer processing, both domestic and international
- Demonstrated expertise with wire transfer systems
- Experience handling high-value transactions with minimal supervision
- Prior experience working in a regulated financial environment with exposure to risk controls and compliance procedures
Expected Competencies:
- Interpersonal Effectiveness: Candidate should be a team player and demonstrate required aptitude and attitude towards work and the Team.
- Service Orientation: Candidate should be Customer Centric and committed to delivering the best to Customers and the Business.