The main function of the role is: Work in conjunction with individuals on the team as well as other Shared Services/COEs, outsource partners, Client Operations, other business units as needed to ensure seamless processing according to the fund's policies, to ensure NAV/yield accuracy and that all SLAs are met.
What you will be responsible for:
- As Senior Associate you will:
- Manage the day-to-day activities of a functional/oversight team by monitoring, reviewing and validating all daily activity to ensure accuracy and timeliness in calculations and processing, as well as adherence to controls, e.g. ensuring accurate g/l and/or balance for daily pricing
- Provide timely accurate management reporting and issue log maintenance, under moderate supervision
- Research and resolve exceptions and issues
- Escalate unresolved issues to management as required
- Reconcile and resolve discrepancies with other Shared Service teams, external clients and Client Operations as needed
- Ensure all inquiries are resolved in a timely and accurate manner and communicates effectively with client when necessary
- Ensure appropriate records of daily and monthly activities are kept
- Coordinate effective and timely flow of critical information to all relevant parties and follows up on administrative details within the department
- Oversee the adherence to Standard Operating Procedures
- Maintain knowledge of current alternative procedures and processes
- Assist with workflow management and technology enhancement, make suggestions to streamline operations
- Document any updates or changes to formal procedures, databases, etc.
- Participate in projects as well as prepare and verify information for those various projects/special requests as directed
- Train, develop and motivate new staff and complete performance appraisals
- Provide staffing recommendations by interviewing new personnel
- Coordinate and supervise work efforts when multiple Associates are needed to complete work
- Provide coaching and development opportunities to staff, participate in individual on-going training and development
- Has accountability and responsibility for completing and delivering PPRs on time
- Make effective recommendations to hire, discipline, control work and terminate employment
- Make effective recommendations for promotions, salary increases and bonuses.
- During the course of normal day to day operations, responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escape in accordance with corporate policy and guidelines detailed in relevant operating procedures.
- Perform duties of Associates if required, perform other duties as assigned.
What we value:
These skills will help you succeed in this role:
Competencies:
- Client focus: - Act as a focal point of contact to maintain strong client relationship; actively participate in internal and client meetings. Respond to client queries.
- Leadership Focus - Leverage experience and technical expertise to support peers globally by providing guidance and training, and fully support and participate in all aspects of employee engagement .
- Operational Efficiency Focus: Actively participate in an efficient and effective global operating model, collaborating with peers globally, and using standard technology, best practices, and optimal functions.
- Performance Focus: Provide excellent service to clients through a results-oriented mindset
- Quality & Risk Focus: Understand and minimize risk through adhering to standard and client specific operating procedures and through broad participation in the global training program. Focus on qualitative work, attention to detail with a thorough understanding of business impact and ways to minimize risk
Mandatory Skill Sets:
- Good understanding of financial services and investment products
- Excellent Communication Skills
- Problem Solving & Analytical Skills
- Ability to work on MS Office (Excel, Word and PPT)
Additional Skill Sets:
- Good understanding of financial services and investment products.
- Strong attention to detail and a focus on service.
- Strong written and verbal communication skills.
- Ability to prioritize multiple responsibilities to meet internal and industry deadlines.
- Ability to perform under pressure and manage high volumes.
- Committed to learn technical aspects of each deliverable.
- Ability to communicate with various internal teams to resolve queries and elevate accordingly.
- Strong communication, interpersonal, organizational, and time management skills.
- Demonstrates an ability to be a leader within their team, as well as be a leader amongst your peers.
Education & Preferred Qualifications:
- Graduate degree in Business, Accounting, Finance or equivalent experience preferred
- 4+ years of experience in related accounting or finance field preferred
- Should be comfortable working in North America Shifts
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intell