FSE Manager

hitachi; Vadodara; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

HITACHI ENERGY INDIA LIMITED is seeking a Field Service Project Manager in Vadodara to oversee transformer service projects, from initiation to closure, with on-site and remote support. You will coordinate cross-functional teams, manage safety compliance, and ensure timely invoicing and documentation for ETC projects.

The role requires hands-on site supervision, strong techno-commercial skills, and the ability to respond to site emergencies with prompt actions and leadership.

Qualifications

• Invoicing to customer POs, payment documents, and receipts for ETC projects.
• Site safety documentation, audits, and compliance with ISO/GPG audit requirements.
• Arranging POs to vendors, payments, and reconciliation with SCM.
• Provide on-site and remote technical support for transformer installation and maintenance.

Responsibilities

• Arrange safety equipment to site and site support with compliance.
• Maintain safety training records and ensure timely training/certification (PICW, First Aid, etc).
• Prepare service reports, timesheets, and delivery notes with customer sign-off.
• Act as OEM representative ensuring tools, equipment, and spare parts are prepared before service execution.
• Manage the full lifecycle of transformer service projects from initiation through closure.
• Coordinate cross-functional teams to ensure successful project execution.

Skills

Techno Commercial skills

Multi-tasking

Prompt actions

Leadership

Tools

SAP

Reiwa

Job description

Location: Vadodara, Gujarat, India.

Job ID: R0145293.

Date Posted: 2026-09-17.

Company Name: HITACHI ENERGY INDIA LIMITED.

Profession (Job Category): Engineering & Science.

Job Schedule: Full time.

Remote: No.

Field Service Project Manager:

Invoicing to customer POs, payment documents, payment follow up & receipts etc. for ETC projects & supervision invoices, time sheets, counting, clubbing, totaling etc.

To arrange POs to vendors, their payments, Re-conciliation, ensure to follow, compliance & Hitachi process. Offers, comparison, finalization process etc.

Arrange safety equipment to site & site support for following safety without any deviation at site. Safety documentation, regular reports, audits facing etc. Audit related works like records keeping, adding, audit compliances & improvements.

ISO Audit & documentation, timely keeping all the ISO records. Audit points compliance etc. GPG Audit requirements, updates and records maintaining, audit point compliance etc. HUB/Global safety audit points maintenance, audit compliance points circulation to all team & follow up regularly within service engineers' team.

Vendors ARC renewal, adding new vendors, CCQQ, finalization with SCM etc.

SAP/Reiwa related works in after sales & services. Site visit for safety & contractor compliance point of view improvements & ensure all safety & compliance fully followed at sites.

Safety training details are maintained for all engineers like PICW, Confined space, First AID and keeping records, tracking, push if any to ensure all are timely trained/certified. Support service engineers for their requirements in PPE/stationary/ logos etc. ABRA, Night permission approvals etc.

Welfare programmes, events for service engineers like SERVICE MEETS, Awards, sending Hitachi welfare items to them etc. Hitachi T-shirts, safety shoes etc.

Techno Commercial skills are required. Multi-tasking and prompt actions, ready to work on odd hours considering site emergencies/support required remotely/from office etc.

Site visit regularly to review site safety, storage and overall audit. Updating & keeping all service records of technical site data, office documents etc.

Provide on-site and remote technical support for transformer installation, commissioning, and routine maintenance activities, identify technical issues, and conduct analysis to determine effective solutions across different service categories.

Ensure all required accident prevention measures are followed and comply with guidelines for working on energized system components.

Monitor and enforce compliance with safety standards and industry-accepted practices.

Build and maintain strong customer relationships by understanding customer requirements and providing specialized technical support and solutions.

Recommend immediate and future service requirements to customers and provide relevant feedback to the Service Sales team.

Act as the OEM representative during customer interactions, ensuring all necessary tools, equipment, and spare parts are prepared and the scope of work is clearly understood before service execution.

Verify that all required job documentation is available and participate in site briefings with the Service Manager, Head of Department, or Supervisor regarding expected site conditions and work requirements.

Prepare accurate service reports, timesheets, and delivery notes, ensuring customer approval and sign-off where required.

Serve as the voice of the customer by communicating feedback and field observations to internal engineering and quality teams.

Support the planning, execution, and delivery of transformer maintenance site activities.

Effectively coordinate with internal teams, feeder factories, service departments, customers, and subcontractors to ensure successful project execution.

Demonstrate leadership, collaboration, and a team-oriented approach while maintaining a high level of self-discipline, quality, and accuracy in all deliverables.

Update installed base records to reflect modifications and changes implemented at customer sites.

Develop long-term customer relationships by understanding customer requirements and applicable regulations, responding promptly to issues, and leveraging in-depth technical knowledge to promote product lifecycle management solutions.

Ensure compliance with quality assurance requirements at power plant and substation sites and support continuous improvement initiatives.

You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

Living Hitachi Energy's core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

Manage the full lifecycle of transformer service projects from initiation through closure.

Develop project plans, including scope, timelines, resource allocation, and budgets.

Coordinate cross-functional teams, including engineers, technicia