Frontline Engineer

Omnissa; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Omnissa, Bangalore-based, seeks a Frontline Engineer (MDM and Quality Systems) to own product quality end-to-end, from test strategy to field-reported issues. This core engineering role interfaces with engineering, TPMs, and product stakeholders to close the loop between customer experience and engineering deliverables.

The role emphasizes test gates, proactive quality ownership, and rapid investigation of high-priority field issues, with a strong focus on observability and developer

Qualifications

• Strong foundation in software engineering for distributed systems and microservices.
• Hands-on software quality engineering, including test design, automation, and defect lifecycle.
• Experience analyzing production systems with logs and observability tools.
• Solid understanding of APIs, client-server architectures, and modern distributed systems.
• Analytical, structured problem-solving for high-priority issues.
• Excellent written and verbal communication for cross-functional work.

Responsibilities

• Design test strategies and quality gates for end-to-end product reliability.
• Investigate field issues, perform engineering triage, reproduce, and translate into actionable work items.
• Drive systemic quality improvements and feedback loops to inform test coverage and product design.

Skills

Distributed systems

Test design

Test automation

Observability tools

APIs & client-server

Communication

Education

Bachelor’s Degree

Tools

Cursor

Claude

Rovo

Job description

Job Description:

We are Omnissa!

Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from-anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management,Virtual Appsand Desktops, Digital Employee Experience, and Security & Compliance into a seamless, autonomous workspace thatadaptsto how people work. Our platform boosts employee engagement whileoptimizingIT operations, security, and cost.

Guided by our Core Values Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value, we’regrowing rapidly and committed to delivering meaningful impact. Ifyou’repassionate about shaping the future of work,we’dlove to hear from you.

What is the opportunity?

We are seeking a Frontline Engineer (MDM and Quality Systems Side of Experience is Mandate) to own product quality end-to-end from test strategy and automation to the full lifecycle of field-reported issues that reach engineering. This is a core engineering role, not a support function. It sits at the intersection of proactive quality ownership and reactive field intelligence, treating every real-world issue as a signal that strengthens the system.

Quality Systems Engineers design and build the test gates that keeps the product reliable. They also serve as the engineering first responder when complex, high-priority issues arrive from the field — investigating, reproducing, and distilling them into precise, engineering-ready work items. Critically, the patterns they uncover flow back into test coverage, observability improvements, and product design, closing the loop between what customers experience and what engineering builds next.

This role owns metrics across two dimensions: the health of the product as measured through traditional quality indicators, and the health of the field feedback pipeline as measured through incoming service request volume, field issue triage velocity, and the rate at which systemic issues are eliminated. Both dimensions matter equally.

Key Responsibilities

• Test Strategy & Quality Engineering

• Field Issue Investigation & Engineering Triage

• Systemic Quality Improvement & Feedback Loop

Required Qualifications

• Strong software engineering foundation with the ability to read, debug, and reason across distributed systems and microservices

• Hands-on experience in software quality engineering, including test design, test automation, and defect lifecycle management

• Experience investigating production systems using logs, monitoring tools, and observability platforms

• Solid understanding of APIs, client-server architectures, and modern distributed systems

• Strong analytical and structured problem-solving ability for ambiguous, high-priority issues

• Excellent written and verbal communication skills for cross-functional work with Engineering, TPMs, and product stakeholders

Preferred Qualifications

• Experience in enterprise device management (UEM) domains such as Apple, Android, Windows, or similar platforms

• Familiarity with AI-assisted engineering tools (Cursor, Claude, Rovo, or equivalent)

• Background in sustaining engineering, field engineering, or production systems engineering

• Experience building or owning test automation frameworks or developer productivity tooling

• Familiarity with observability platforms and structured log analysis

Key Performance Indicators (KPIs)

• Field Health & Issue Pipeline

• Product Quality

Why This Role Matters

Most engineering organizations treat product quality and field issue response as separate concerns, handled by separate teams. Quality Systems Engineers reject that separation. They own both and in owning both, they create something neither function can create alone, a continuous, closed-loop system where real-world customer experience directly shapes what gets tested, what gets instrumented, and what gets built next.

The result is compounding: field issues get resolved faster, the same issues stop recurring, and the product becomes measurably more stable with every release cycle. This is quality engineering operating at its highest level of impact.

Location: India (Bangalore)
Location Type: HYBRID
Travel Expectations: Yes
Education: Bachelor’s Degree or equivalent combination of education and relevant professional experience.