Front Office Associate(GSA)- HYVE HOTEL, Siliguri

Lakshit Developers; Siliguri; On-site; INR 2,10,000; Full time

Job summary

A hospitality organization in Siliguri is seeking a Guest Service Associate to greet and assist guests, manage bookings, and provide concierge services. Candidates should have a diploma in hospitality, experience with hotel management software, and strong communication skills. The role emphasizes guest satisfaction and requires the ability to resolve issues. The salary offered is Rs. 2,10,000 per annum with benefits as per industry standards.

Benefits

As per Industry standards

Responsibilities

• Greet and welcome guests with a warm and professional demeanor.
• Provide guests with accurate information about services and local attractions.
• Address guest complaints and resolve issues promptly.
• Handle billing and process payments efficiently.
• Collaborate with other departments to meet guest requests.
• Prepare daily reports for the management team.

Skills

Excellent communication skills in English and local languages

Strong customer service mindset

Ability to work under pressure

Education

Diploma/Degree in Hospitality or related field

Tools

Hotel management software (e.g., Opera, IDS)

Job description

GUEST SERVICE ASSOCIATE Front Office (Receptionist)

Key Responsibilities

Guest Interaction: Greet and welcome guests with a warm and professional demeanor. Handle check-ins, check-outs, and reservation management efficiently.

Information Support: Provide guests with accurate information about HYVE services, room features, and local attractions. Offer concierge services such as travel arrangements and recommendations.

Complaint Resolution: Address guest complaints and resolve issues promptly, escalating when necessary. Ensure guest satisfaction at all times.

Cash and Record Management: Handle billing, process payments (cash, cards, or other methods), and maintain accurate records in the hotel property management system.

Coordination: Collaborate with housekeeping, maintenance, and other departments to meet guest requests and ensure a seamless stay experience.

Reporting: Prepare daily reports on occupancy, revenue, and any significant guest interactions for the management team.

Qualifications

Diploma/Degree in Hospitality or related field.

Proficiency in hotel management software (e.g., Opera, IDS).

Excellent communication skills in English and local languages.

Strong customer service mindset and ability to work under pressure.

Salary & Benefits

Salary - Rs. 2,10,000 /- P.A

Benefits & Perks

• As per Industry standards