Front Office Associate

Naukri Hospitality Jobs; Siliguri; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A leading hospitality company in Siliguri is looking for a highly skilled Front Office Associate. The ideal candidate should excel in communication, manage multiple tasks under pressure, and provide exceptional customer service. Responsibilities include managing front office operations, maintaining customer records, and coordinating with other departments to ensure smooth service delivery.

Qualifications

• Candidates must possess excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks effectively.
• Proficiency in using computer systems and technology.

Responsibilities

• Manage front office operations and customer interactions.
• Provide exceptional customer service and resolve inquiries professionally.
• Maintain accurate records and ensure a welcoming reception area.

Skills

Excellent communication skills

Problem-solving skills

Interpersonal skills

Attention to detail

Ability to work under pressure

Job description

We are looking for a highly skilled and experienced Front Office Associate to join our team. The ideal candidate will have excellent communication skills, be able to work well under pressure, and provide top-notch customer service.

Roles and Responsibility

• Manage front office operations, including handling phone calls, emails, and walk-in customers.
• Provide exceptional customer service by responding promptly to customer inquiries and resolving issues professionally.
• Maintain accurate records of customer interactions, transactions, and other relevant information.
• Coordinate with other departments to ensure seamless service delivery.
• Handle cash, credit, or check transactions accurately and efficiently.
• Ensure the reception area is clean, organized, and welcoming to visitors and customers.

Job Requirements

• Excellent communication and interpersonal skills are required to interact effectively with customers, colleagues, and management.
• Ability to work well under pressure and manage multiple tasks simultaneously in a fast-paced environment.
• Strong problem-solving skills are necessary to resolve customer complaints and concerns professionally.
• Proficiency in using computer systems, software applications, and technology to perform daily tasks.
• Maintain confidentiality and handle sensitive information with discretion.
• Strong attention to detail is essential to ensure accuracy and efficiency in work performance.