Front Office Associate

Naukri Hospitality Jobs; Raipur; On-site; INR 2,50,000 - 4,00,000; Full time

Job summary

A leading hospitality company seeks a Front Office Associate in Raipur, India. The ideal candidate will excel in communication, problem-solving, and provide outstanding customer service while managing front office operations efficiently. The role demands attention to detail and the ability to multitask in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills required.
• Ability to work well under pressure and manage multiple tasks.
• Proficiency in using computer systems and software applications.

Responsibilities

• Manage front office operations, including handling phone calls and emails.
• Provide exceptional customer service and resolve inquiries professionally.
• Ensure the reception area is clean, organized, and welcoming.

Skills

Excellent communication skills

Problem-solving skills

Attention to detail

Job description

We are looking for a highly skilled and experienced Front Office Associate to join our team. The ideal candidate will have excellent communication skills, be able to work well under pressure, and provide top-notch customer service.

Roles and Responsibility

• Manage front office operations, including handling phone calls, emails, and walk-in customers.
• Provide exceptional customer service by responding promptly to customer inquiries and resolving issues professionally.
• Maintain accurate records of customer interactions, transactions, and other relevant information.
• Coordinate with other departments to ensure seamless service delivery.
• Handle cash, credit, or check transactions accurately and efficiently.
• Ensure the reception area is clean, organized, and welcoming to visitors and customers.

Job Requirements

• Excellent communication and interpersonal skills are required to interact effectively with customers, colleagues, and management.
• Ability to work well under pressure and manage multiple tasks simultaneously in a fast-paced environment.
• Strong problem-solving skills are necessary to resolve customer complaints and concerns professionally.
• Proficiency in using computer systems, software applications, and technology to perform daily tasks.
• Maintain confidentiality and handle sensitive information with discretion.
• Strong attention to detail is essential to ensure accuracy and efficiency in work performance.