Front Office Associate

Hyatt Hotels Corporation; Kolkata District; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A leading global hospitality company is seeking a dedicated hotel staff member in Kolkata. The role involves providing top-notch service to guests, maintaining high standards of grooming and hygiene, and ensuring guest satisfaction through effective communication. Candidates should possess a relevant degree or diploma in Hospitality or Tourism management along with at least 2 years of experience in hotel operations. Join us to create lasting memories for guests and enhance their staying experience.

Qualifications

• Minimum 2 years work experience in hotel operations.
• Exceptional interpersonal skills to ensure a great guest experience.
• Ability to effectively handle complaints and ensure a follow-up.

Responsibilities

• Provide courteous and professional service to maximize guest satisfaction.
• Maintain a high standard of grooming and hygiene at all times.
• Balance cash reports and ensure proper handover of duties.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Relevant degree or diploma in Hospitality or Tourism management

Job description

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub‑departments of the Rooms division, or any other departments as assigned and as necessary.

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow‑up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow‑up and action is crucial.

To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelope at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain regular contact with long‑stay and suite guests to ensure their stays are an enjoyable one.

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to supervisors and the team is essential, for any other reasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.