Front Line Service Analyst

DHL Germany; Maharashtra; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

A global logistics leader seeks an individual to manage system inquiries and user setups while ensuring operational support across various IBM systems. Responsibilities include conducting system validations, troubleshooting issues, and maintaining address management processes. The ideal candidate should possess strong communication, analytical thinking, and teamwork skills to facilitate effective solutions in a dynamic work environment.

Responsibilities

• Serve as the main point of contact for IBM regarding system inquiries.
• Conduct daily system validations.
• Handle password resets and user setups in various IBM systems.
• Manage address maintenance processes.
• Perform Out of Line validation and shipment corrections.
• Address shipment and system corrections.
• Answer operational questions and advise on processes.
• Troubleshoot long-term known issues.
• Troubleshoot IT-specific requests.
• Align with inventory teams for reconciliation.

Skills

Clear Communication

Active Listening

Analytical Thinking

Creativity

Teamwork

Job description

About us

DHL Supply Chain is a division of Deutsche Post DHL and is affiliated with DHL. Headquartered in Bonn, Deutsche Post has 510,000 employees.[3]

In 2016, DHL Supply Chain was primarily competing in strategic life sciences and healthcare, automotive and technology sectors of the market. The automotive sector, with its Lead Logistics Provider (LLP) service, has been shifting to China, India and Mexico as those countries become significant vehicle and parts manufacturers.[4] In Canadian and USA markets DHL Supply Chain operated under the name Exel until January 2016.

Responsibilities

Daily Responsibilities

• Point of Contact: Serve as the main point of contact for IBM regarding system inquiries between CPPS and SeLECT.
• System Validations: Conduct daily system validations to ensure no abnormalities and that the system/integration with CPPS operates under ‘healthy’ conditions.
• Account Management: Handle password resets, account unlocks, new user setups, extensions, deletions, and validations in various IBM systems (HPS, CPPS IMS, TSO, IDDE, etc.), SeLECT, WMOS, SDVT, Centiro, MySupplyChain Track&Trace.
• Master Data Management: Manage address maintenance processes, CCQ, CST, and regular Part Master File maintenance with IBM.
• Out of Line Validation: Perform OoL validation and shipment corrections.
• Operational Troubleshooting: Address shipment and system corrections, including opening tickets.
• Operational Support: Answer operational questions, refer to existing work instructions, and advise on processes.
• Issue Troubleshooting: Handle long-term known issues, such as DHL LINK CC errors.
• IT Requests: Troubleshoot IT-specific requests, mostly end user-related.
• Inventory Reconciliation: Align with inventory teams to ensure reconciliation is on track for all countries, addressing inventory corrections from operations that impact IBM.

Requirements

• Clear Communication: Ability to convey complex technical information to technical and non-technical stakeholders.
• Active Listening: Skills in listening to user concerns and understanding their needs to provide effective solutions.
• Analytical Thinking: Strong ability to analyze problems, identify root causes, and develop effective solutions.
• Creativity: Innovative approach to solving complex and recurring issues.
• Teamwork: Ability to work well within a team, including cross-functional teams, to achieve common goals.