Front Desk Professional

Kiotel Hospitality; Gujarat; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A leading hospitality company in India is seeking a Night Shift Guest Service Assistant to provide outstanding customer service by assisting guests with check-in and check-out processes. Responsibilities include responding to inquiries and ensuring guests have all necessary information about hotel services. The ideal candidate will have strong communication skills and a passion for delivering exceptional experiences.

Benefits

Opportunity to work in a global hospitality network

Comprehensive training

Dynamic work environment

Qualifications

• Strong communication skills in English, both written and spoken.
• Prior customer service experience is a plus.
• Flexibility to work in rotational shifts.

Responsibilities

• Provide assistance to hotel guests by handling check-in and check-out processes.
• Respond promptly and professionally to guest inquiries and concerns.
• Ensure accurate and up-to-date information regarding hotel services.

Skills

Strong communication skills in English

Customer service experience

Flexibility to work in rotational shifts

Basic computer skills

Proficiency in virtual communication tools

Job description

Shift Timings: 11 pm - 7 am (NIGHT SHIFT)

Days of Work: 6 days a week

WORK FROM OFFICE

Responsibilities

• Provide assistance to hotel guests by handling check-in and check-out processes.
• Respond promptly and professionally to guest inquiries and concerns.
• Ensure accurate and up-to-date information is provided regarding hotel services, facilities, and local attractions.
• Collaborate with the on‑site hotel staff to ensure seamless guest experiences.
• Maintain a high level of empathy, patience, and customer service while addressing guest needs.

Requirements

• Strong communication skills in English, both written and spoken.
• Prior customer service experience is a plus
• Flexibility to work in rotational shifts.
• A passion for delivering exceptional customer experiences.
• Basic computer skills and proficiency in using virtual communication tools.

Benefits

• Opportunity to work and contribute to a global hospitality network.
• Comprehensive training and ongoing support to enhance customer service skills.
• Exposure to the hospitality industry and guest service operations.
• Dynamic and collaborative work environment.