Front Desk Executive

WeWork India; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

WeWork India seeks a proactive Front Desk Associate in Mumbai to welcome members, greet guests, and handle inquiries, delivering a warm and professional experience in a fast-paced coworking environment.

You will support bar operations, access control, guest check-in, and basic digital workspace assistance, helping to foster a vibrant community and seamless daily operations.

Qualifications

• Previous experience in customer service or front desk management preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle various responsibilities simultaneously.
• Tech‑savvy with a basic understanding of digital products.
• Positive attitude and a passion for creating a vibrant and collaborative community.

Responsibilities

• Front Desk Management: Greet members, guests, and visitors and handle inquiries.
• Community Bar Operations: Oversee the bar, assist with coffee and beverages, maintain an inviting space.
• Keycard Activation & Access Control: Activate keycards and troubleshoot access issues.
• Check-in & Guest Management: Manage check-in, record guest details and visit purpose.
• Digital Product Support: Assist members with digital workspace apps and basic troubleshooting.
• Administrative Tasks: Handle mail/packages, keep front desk tidy, assist with events.
• Member Engagement: Build relationships, solicit feedback, and promote community events.

Skills

Customer service

Front desk

Communication

Multitasking

Tech-savvy

Job description

About us

Launched in 2017, WeWork India is one of India’s leading premium flexible workspace operators - GPTW certified (Nov 2024 – Nov 2025, Dec 2025 – Dec 2026). WeWork India has been the largest operator by total revenue for the past three fiscal years*. Since its inception, WeWork India has expanded across 8 cities in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad, with 73 operational centres spanning 8.2 million square feet (as of December 2025). WeWork India has played a significant role in the growth of the flexible workspace sector and contributed to the evolution of its products and services, providing customised and curated solutions for various office space needs*.

For more information, please visit our website https://wework.co.in/

Roles and Responsibilities:

Front Desk Management:

• Greet members, guests, and visitors with a warm and welcoming attitude.
• Handle inquiries and provide information about WeWork services and amenities.
• Manage incoming calls and direct them to the appropriate person or department.

Community Bar Operations:

• Oversee the Community bar, ensuring it is well-stocked and organized.
• Assist members with coffee and beverage services, maintaining a clean and inviting space.
• Foster a social and collaborative atmosphere at the Community bar.

Keycard Activation and Access Control:

• Activate keycards for new members and ensure proper access control.
• Troubleshoot and address any keycard-related issues promptly.
• Collaborate with the technology team to manage digital products check-in.

Check-in and Guest Management:

• Manage the check-in process for members and guests.
• Ensure accurate recording of guest information and purpose of visit.
• Coordinate with the security team to monitor and authorize entry of visitors.

Digital Product Support:

• Assist members with the use of digital products, including mobile apps and workspace technology.
• Provide basic troubleshooting for common technical issues.
• Collaborate with the IT support team for more complex technical problems.

Administrative Tasks:

• Perform general administrative duties, including mail and package handling.
• Maintain a tidy and organized front desk area.
• Assist with scheduling and coordination of events or meetings within the workspace.

Member Engagement:

• Build positive relationships with members, fostering a sense of community.
• Actively listen to member feedback and address concerns or suggestions.
• Promote and participate in community events and activities.

Experience and Qualifications

• Previous experience in customer service or front desk management preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle various responsibilities simultaneously.
• Tech‑savvy with a basic understanding of digital products.
• Positive attitude and a passion for creating a vibrant and collaborative community

Equal Opportunity Employer

WeWork India is an Equal Opportunity and Affi…

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing competitive compensation, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.