Front Desk and Office Manager

Artha Group; Mumbai; On-site; INR 1,200,000 - 1,400,000; Full time

Benefits offered by this job

Retention bonus

Performance-based bonus

Job summary

Artha Group in Mumbai is seeking a Front Desk cum Office Manager to elevate every aspect of our office experience. You will lead the front desk, manage guest interactions, and oversee facilities, travel bookings, and events, reporting to the COO and collaborating with admin, people ops, finance, and hospitality teams.

The ideal candidate has 4–5 years in office management or front desk roles, with a hospitality or management background, and excellent English communication.

Qualifications

• Bachelor's degree in any discipline; hospitality or management background preferred.
• Minimum 4-5 years of professional experience in office management, front desk operations, or administrative support.
• Prior exposure to high-touch guest-facing roles—preferably in hospitality, venture capital, or high-growth startups.
• Polished in demeanor, fluent in English, and able to communicate professionally across internal and external stakeholders.
• Adept at juggling multiple priorities while maintaining composure and service quality.
• High sense of ownership, discretion, and pride in running a smooth and well-functioning office.

Responsibilities

• Be the first point of contact for guests, investors, founders, and vendors—delivering a polished, professional, and warm reception.
• Manage appointment scheduling, visitor logs, ID protocols, and coordination with internal teams for guest meetings.
• Ensure front office spaces are always pristine, stocked, and presentable, including lounges and reception counters.
• Handle incoming calls, messages, and emails with clarity, speed, and discretion.
• Own the daily functioning of the workspace—from air conditioning to lighting, common areas to boardrooms.
• Maintain a proactive calendar for maintenance, deep cleaning, fumigation, and system checks.
• Monitor safety and security protocols, liaising with building management and internal operations.
• Track and restock essential office supplies; manage vendor relationships across housekeeping, security, catering, and office services.
• Negotiate service contracts, track expirations/renewals, and raise red flags on underperformance or SLA breaches.
• Coordinate with food vendors for office meals, events, or celebrations.
• Maintain digital records of agreements, invoices, payments, and service performance.
• Manage domestic and international travel bookings for leadership.
• Oversee logistics for team offsites, investor meetings, internal celebrations, and vendor visits.
• Prepare travel itineraries, event schedules, and coordinate minute-by-minute logistics when needed.
• Supervise a team of housekeeping and pantry staff, ensuring five-star cleanliness and service.
• Conduct daily walk-throughs of office spaces to ensure hygiene and presentation readiness.

Skills

Front desk management

Guest experience

Vendor management

Travel bookings

Office administration

Budget tracking

Team supervision

Education

Bachelor's degree

Tools

MS Office

Travel management tools

Job description

Artha Group is a performance-first investment house managing ₹2,300 crores across domestic and international investment vehicles, including Category I & II AIFs, LLPs, and Private Limited companies. With active investments in 130+ startups, with 32+ successful exits, and 10+ renewable energy projects. We operate at the convergence of capital precision and operational depth.

We are now hiring a Front Desk cum Office Manager-someone who brings elegance to daily operations, precision to workplace management, and a guest-first mindset to the front-facing experience.

Role Overview

As the Front Desk cum Office Manager, you are the first and last impression of Artha's culture-owning not just the reception, but the tone, flow, and service quality of our day-to-day office operations. From managing high-stakes visits and boardroom readiness to coordinating staff, vendors, travel, and logistics-this is a role for someone who can create calm amidst complexity.

You'll report directly to the COO and work closely with teams across administration, people operations, finance, and hospitality.

Key Responsibilities

Front Desk & Guest Experience

• Be the first point of contact for guests, investors, founders, and vendors-delivering a polished, professional, and warm reception at all times
• Manage appointment scheduling, visitor logs, ID protocols, and coordination with internal teams for guest meetings
• Ensure front office spaces are always pristine, stocked, and presentable- including waiting lounges and reception counters
• Handle incoming calls, messages, and emails with clarity, speed, and discretion

Office & Facility Operations

• Own the daily functioning of the workspace-overseeing everything from air conditioning to lighting, common areas to boardrooms
• Maintain a proactive calendar for maintenance, deep cleaning, fumigation, and system checks to avoid reactive fixes
• Monitor safety and security protocols, liaising with building management and internal operations
• Track and restock essential office supplies, pantry items, stationery, and hygiene products on a rotating cycle
• Identify, evaluate, and manage vendor relationships across housekeeping, security, catering, and office services
• Negotiate service contracts, track expiration/renewals, and raise red flags on underperformance or SLA breaches
• Ensure seamless coordination with food vendors for office meals, events, or celebrations
• Maintain digital records of agreements, invoices, payments, and service performance

Travel, Bookings & Event Logistics

• Manage domestic and international travel bookings for leadership, including flights, hotels, cabs, and visa appointments
• Oversee logistics for team offsites, investor meetings, internal celebrations, and vendor visits-owning venue, F&B, setup, and flow
• Prepare travel itineraries, event schedules, and coordinate minute-by-minute logistics when needed
• Supervise a team of housekeeping and pantry staff-ensuring five-star cleanliness and service at all times
• Conduct daily walk-throughs of office spaces to ensure hygiene, orderliness, and presentation readiness
• Monitor housekeeping attendance, task delegation, and quality control
• Train support staff on workplace etiquette, guest sensitivity, and service discipline

Administration & Reporting

• Maintain structured records of all expenses, vendor payments, bookings, and purchases
• Track monthly budgets for office operations, flagging anomalies or excessive costs in real-time
• Prepare quarterly summaries of operational efficiency, visitor metrics, service SLAs, and cost optimization suggestions
• Coordinate with finance and admin teams on all documentation and reimbursements

Who You Are

• Bachelor's degree in any discipline; hospitality or management background preferred
• Minimum 4-5 years of professional experience in office management, front desk operations, or administrative support
• Prior exposure to high-touch guest-facing roles-preferably in hospitality, venture capital, consulting, or high-growth startups
• Polished in demeanor, fluent in English, and able to communicate professionally across internal and external stakeholders
• Adept at juggling multiple priorities while maintaining composure and service quality
• High sense of ownership, discretion, and pride in running a smooth and well-functioning office

Compensation:

₹12,00,000 per annum

• ₹10,00,000 fixed annual salary
• ₹2,00,000 annual retention bonus (paid at year-end, not performance-linked)
• Performance-based bonus available based on role maturity and outcomes