Freshers – Customer Service Associate

Pagaar India; New Delhi, Dadri; On-site; INR 334,800 - 502,200; Full time

Benefits offered by this job

Attractive incentives

Performance bonus

Paid training

Career growth opportunities

Job summary

GIRI CONSULTANCY in Delhi/Noida is seeking Freshers – Customer Service Associates for an International BPO night shift. You will handle inbound calls, resolve account queries, and guide customers on basic technical issues while ensuring a high level of service.

Training is provided and incentives are offered, with immediate joining options. The role requires strong English communication, a positive attitude, and the ability to work night shifts for international processes.

Qualifications

• Graduate or undergraduate (any discipline).
• 0–1 year of experience; freshers are welcome.
• Excellent spoken and written English.
• Ability to work in the International Night Shift.
• Immediate joiners preferred.

Responsibilities

• Handle inbound customer calls professionally.
• Resolve account queries and service-related issues.
• Provide basic technical troubleshooting and product guidance.
• Maintain CRM records and update customer interactions.
• Deliver excellent customer service while meeting quality targets.

Skills

English communication

Customer service

International voice process

CRM software

MS Office

Education

Graduate or Undergraduate

Tools

CRM Software

MS Office

Job description

# Freshers – Customer Service AssociateGIRI CONSULTANCYVerified EmployerExperience0-1 YearSalary4,00,000 - ₹5,00,000 P.A.LocationMotibagh, New Delhi, DelhiPosted: 09/07/2026Views: 66### About CompanyGIVerified RecruiterThis employer has been verified by Pagaar India. Postings are 100% genuine.### Share Job Post## Job Description**Customer Service Associate (CSA) / Customer SupportExecutive (CSE) – International BPO (Night Shift)****Job Title -** CustomerService Associate (CSA) / Customer Support Executive (CSE)**Industry -** InternationalBPO / Customer Support / Customer Service**Department -** CustomerService Operations**Job Type -** Full-Time**Process -** InternationalCustomer Support Process (Voice)**Experience -** **0–1Year (Freshers Welcome)****Location -** Delhi& Noida**Salary -** **₹30,000– ₹45,000 per month + Attractive Incentives + Performance Bonus****Shift -** Night Shift(US/International Process)**Joining -** **ImmediateJoiners Preferred**---**Job Summary**We are hiring enthusiastic andcustomer-focused **Customer Service Associates (CSA)** and **CustomerSupport Executives (CSE)** for our **International BPO Night Shift Process**.Freshers with excellent communication skills are encouraged to apply.In this role, you will assistinternational customers by resolving account-related queries, basic technicalissues, billing concerns, service requests, and product-related inquiries whiledelivering an exceptional customer experience.# **Key Responsibilities*** Handle inbound customer calls professionally.* Resolve customer account queries and service-related issues.* Assist customers with basic technical troubleshooting and product guidance.* Provide accurate information regarding products, services, subscriptions, and billing.* Escalate complex technical or service issues to the appropriate teams.* Maintain customer records and update CRM systems accurately.* Deliver excellent customer service while meeting quality standards.* Achieve customer satisfaction and first-call resolution targets.* Follow company policies, quality guidelines, and data security procedures.* Maintain a positive and professional attitude during customer interactions.---# **Required Skills*** Excellent English Communication* Customer Service* Customer Support* International Voice Process* Inbound Calling* Active Listening* Problem Solving* Customer Query Resolution* Account Support* Technical Support (Basic)* CRM Software* MS Office* Email Communication* Customer Relationship Management* Complaint Handling* Call Handling* Teamwork* Time Management* Multitasking* Professional Etiquette---# **Eligibility Criteria*** Graduate or Undergraduate (Any Discipline).* **0–1 year** of experience (Freshers are welcome).* Excellent spoken and written English.* Good interpersonal and communication skills.* Basic computer knowledge and typing skills.* Ability to work in the International Night Shift.* Positive attitude and willingness to learn.* Immediate joiners will be preferred.---# **Benefits*** Fixed Salary: **₹30,000 – ₹45,000 per month*** Attractive Monthly Incentives* Performance Bonus* Paid Training* Freshers Friendly Work Environment* Career Growth Opportunities* International Exposure* Employee Rewards & Recognition* Paid Leaves* Professional Development Programs---# **Job Location*** Noida* Sector 62 Noida* Sector 63 Noida* Sector 125 Noida* Greater Noida* Noida Extension* Delhi* South Delhi* West Delhi* East Delhi* North Delhi* Central Delhi* Delhi NCR## Job DetailsRoleFreshers – Customer Service AssociateIndustry Type / CategoryBPO / Call Centre / ITESEmployment TypeFULL\_TIMEExperience Required0-1 YearKey SkillsCustomer Service Associate Jobs in NoidaContact Centre Executive JobsCustomer Experience Executive JobsInternational Customer Care JobsGraduate Jobs in NoidaGraduate Jobs in DelhiFreshers Jobs in NoidaFreshers Jobs in DelhiImmediate Joining BPO JobsEnglish Speaking Jobs