Fraud Operations - Analyst

HCLTech; Bengaluru; On-site; INR 500,000 - 900,000; Full time

Job summary

HCLTech in Bengaluru is seeking a Fraud Operations Analyst to join our risk and identity verification team. You will review, validate and investigate customer identities to prevent fraud and account abuse.

Key duties include reviewing verification requests, analyzing risk indicators, and coordinating issuance of verification steps while adhering to policy controls. Strong communication and Excel skills are essential.

Qualifications

• 1-6 years total experience with at least 1 year in Fraud Operations.
• Excellent communication skills and ability to explain complex concepts clearly.
• Basic knowledge of cybersecurity and networks.
• Familiarity with fraud typologies (ATO, abuse, synthetic identities).
• Hands-on experience in Excel.
• Strong problem solving and judgment in ambiguous situations.

Responsibilities

• Review verification requests, documents and evidence for secure identity validation per policy.
• Investigate suspicious accounts and impersonation or fraudulent onboarding.
• Analyze risk indicators and fraud signals.
• Coordinate IV issuance and validation in line with fraud controls.
• Identify high-risk cases per escalation protocols and policy exceptions.
• Handle customer escalations and review sensitive cases.

Skills

Experience 1-6 years in overall Fraud/

Fraud operations experience

Exceptional communication

Cybersecurity basics

Fraud typologies knowledge

Excel skills

Problem solving

Job description

Please carry:

• Updated Resume (2 Hard copies)
• 1 ID Proof (Do not bring any laptops, pen drives, or electronic devices)

Note: Looking for Immediate joiners

Job Description: Fraud Operations

Work From Office (5 days)

Summary

A Fraud Ops Analyst is responsible for reviewing, validating and investigating customer identities to prevent fraud, impersonation, account abuse and unauthorized access. The role combines fraud detection, risk assessment and document verification.

Skills Required

• 1-6 years of overall experience with a minimum of 1year relevant experience in Fraud Operations
• Exceptional communication skills
• Basic knowledge of cybersecurity and network
• Familiarity with fraud typologies (ATO, abuse, synthetic identities, etc.)
• Hands-on experience in Excel
• Strong problem-solving skills and judgement in ambiguous scenarios

Responsibilities

• Review Identify verification requests, documents and supporting evidence enabling secure identity validation in line with the set policies and procedures
• Investigate suspicious accounts, identify thefts attempts, impersonations and fraudulent onboarding activities
• Analyze risk indicators, fraud signals and patterns if any
• Perform coordination of IV issuance and validation processes, ensuring proper handling of requests, alignment with fraud controls, and resolution of customer impacting issues.
• Identify and escape high risk cases in line with the escalation protocols and policy exceptions
• Handle customer escalations and review sensitive cases

Requirements added by the job poster

• 1+ years of work experience with Risk Analysis
• 1+ years of work experience with Fraud Investigations