Fraud Manager III

J.P. Morgan; Mumbai; On-site; INR 15,00,000 - 20,00,000; Full time

Job summary

A leading global financial institution is seeking a Fraud Manager III to empower banking clients with effective fraud prevention and recovery solutions. The candidate will lead strategic initiatives, manage a high-performing team, and ensure best-in-class service. An ideal candidate should have a Bachelor's degree, at least 10 years of work experience including 5 years in a management role, and proficiency in data analytics. Excellent collaboration and coaching skills are essential for success in this role.

Qualifications

• 10 years of equivalent work experience required.
• Minimum of five years in a management role.
• Proficiency in data analytics and strategic thinking.

Responsibilities

• Own KPIs for fraud prevention for Global Banking Clients.
• Manage work volumes and ensure compliance with policies.
• Collaborate with stakeholders to resolve client issues.

Skills

Management

Data analytics

Strategic thinking

Collaboration

Microsoft Office

Google G Suite

Education

Bachelor's degree

Job description

Job Summary

Empower global banking clients with industry-leading fraud prevention and recovery solutions.
Drive innovation and excellence in safeguarding assets through strategic leadership and collaboration.

As a Fraud Manager III within the GB Fraud Prevention Management team, you ensure our clients receive the best fraud protection and remediation services in the industry. You will manage challenging situations by offering fraud detection, prevention, remediation, and recovery solutions while supporting customer expectations. This role empowers you to lead a high-performing team, drive strategic initiatives, and foster a culture of continuous improvement and career growth.

Job Responsibilities

• Lead the business by owning KPIs for fraud prevention for Global Banking Clients.
• Anticipate and manage work volumes, ensuring adherence to established policies and deadlines.
• Collaborate with stakeholders to resolve client issues and escalations effectively.
• Analyze and interpret client data to identify trends and develop departmental strategy.
• Drive change initiatives, business strategy, and technology enhancement programs.
• Manage and evaluate a high-performing team to achieve business objectives.
• Nurture a diverse, inclusive, and transparent work culture while attracting, developing, and retaining top talent.

Required Qualifications, Skills and Capabilities

• Bachelor’s degree and at least 10 years of equivalent work experience.
• Minimum of five years of management experience.
• Proficiency in Google G Suite and Microsoft Office.
• Demonstrated expertise in people management, strategic thinking, and data analytics.

Preferred Qualifications, Skills and Capabilities

• Strong skills in collaborating and influencing across teams.
• Experience in change management and project management.
• Ability to provide effective coaching and feedback.
• Excellent relationship building and presentation abilities.