Fraud Investigation Specialist

Bhanix; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Bhanix is seeking a Fraud Investigator to join our risk team in Mumbai. You will analyze complex cases across customer accounts, transactions, and digital channels, and communicate findings clearly to stakeholders.

You will apply RCA principles, monitor patterns, and coordinate with Technology, Operations, Legal, and Compliance to resolve cases while ensuring regulatory reporting and data confidentiality. 1–6 years of experience required.

Qualifications

• 1-6 years of experience in Fraud Investigation, Fraud Operations, AML, Risk Management, Banking, FinTech, NBFCs, or Financial Services.
• Bachelor's degree in Commerce or any relevant discipline.
• Strong understanding of fraud investigation methodologies and financial crime risks.
• Working knowledge of KYC, AML, transaction monitoring, and regulatory compliance.
• Experience with fraud detection tools and Microsoft Excel.
• Excellent analytical, documentation, and communication skills.
• Ability to manage multiple investigations while meeting deadlines.

Responsibilities

• Investigating suspected fraud across customer accounts, financial transactions, and digital lending channels.
• Speaking with customers to understand incidents, gather evidence, and determine customer liability.
• Conducting detailed Root Cause Analysis (RCA) to identify how fraud occurred and how similar incidents can be prevented.
• Reviewing transaction patterns, customer behaviour and data, device information, and system data to detect suspicious activity.
• Collaborating with Technology, Operations, Customer Support, Legal, and Risk teams to resolve cases efficiently.
• Preparing investigation reports that clearly document findings, recommendations, and case outcomes.
• Managing CIBIL suppression post investigation of declared fraud cases by coordinating with Bureau suppression team for loan suppression to safeguard impacted customers' credit history.
• Ensured regulatory compliance by managing RBI reporting through the CIMS portal and collaborating with the Legal team to facilitate timely Law Enforcement Agency (LEA) reporting and escalation handling.
• Identifying emerging fraud trends and recommending process improvements to strengthen fraud prevention.
• Maintaining accurate case documentation while ensuring complete confidentiality and regulatory compliance.

Skills

Fraud Investigation

Banking/FinTech knowledge

Data analysis

Regulatory compliance

Education

Bachelor's degree in Commerce or related

Tools

Fraud detection tools

Microsoft Excel

Job description

Key Responsibilities

• Investigating suspected fraud across customer accounts, financial transactions, and digital lending channels.
• Speaking with customers to understand incidents, gather evidence, and determine customer liability.
• Conducting detailed Root Cause Analysis (RCA) to identify how fraud occurred and how similar incidents can be prevented.
• Reviewing transaction patterns, customer behaviour and data, device information, and system data to detect suspicious activity.
• Collaborating with Technology, Operations, Customer Support, Legal, and Risk teams to resolve cases efficiently.
• Preparing investigation reports that clearly document findings, recommendations, and case outcomes.
• Managing CIBIL suppression post investigation of declared fraud cases by coordinating with Bureau suppression team for loan suppression to safeguard impacted customers' credit history.
• Ensured regulatory compliance by managing RBI reporting through the CIMS portal and collaborating with the Legal team to facilitate timely Law Enforcement Agency (LEA) reporting and escalation handling.
• Identifying emerging fraud trends and recommending process improvements to strengthen fraud prevention.
• Maintaining accurate case documentation while ensuring complete confidentiality and regulatory compliance.

Eligibility Criteria

• 1-6 years of experience in Fraud Investigation, Fraud Operations, AML, Risk Management, Banking, FinTech, NBFCs, or Financial Services.
• A Bachelor's degree in Commerce or any relevant discipline.
• Strong understanding of fraud investigation methodologies and financial crime risks.
• Working knowledge of KYC, AML, transaction monitoring, and regulatory compliance.
• Experience with fraud detection tools and Microsoft Excel.
• Excellent analytical, documentation, and communication skills.
• The ability to manage multiple investigations while maintaining accuracy and meeting deadlines.

Skills Required

• Experience investigating fraud in banking, fintech, lending, payments, or e-commerce.
• Exposure to digital payment ecosystems and online fraud trends.
• Confidence working with large datasets and reporting tools.
• A proactive mindset with a passion for continuous improvement.