Founding Business Head – Operations & Growth | Gurugram

Jobitus

Gurugram District

On-site

INR 3,000,000 - 4,000,000

Full time

9 days ago

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Job summary

Jobitus in Gurugram is seeking a Founding Business Head – Operations & Growth to lead operations, launch new markets, and build a scalable multi-city model. The role demands entrepreneurial leadership with P&L ownership and a focus on customer growth and efficiency.

You will drive city launches, develop scalable systems, and orchestrate cross-functional teams to execute rapid expansion while maintaining service quality for customers. This is a high-growth strategic leadership opportunity.

Qualifications

Experience in startup operations, P&L management, city launches, customer growth, workforce management, marketplace operations.
Ability to build scalable models and multi-city expansion plans.
Strong leadership and stakeholder management.

Responsibilities

Take complete ownership of business operations, P&L, revenue performance, and overall execution.
Lead the Patna city launch, including operational planning, team building, partner/workforce onboarding, and service readiness.
Develop and implement a scalable multi-city operations model for future expansion.
Drive customer acquisition, customer experience, service quality, retention, and operational efficiency.
Develop operational processes, SOPs, KPIs, dashboards, and performance-management systems.
Build strong relationships with workforce, service partners, vendors, and other ecosystem stakeholders.
Coordinate closely with Technology, Product, Growth, Workforce, Finance, and other functional teams.
Identify operational challenges and implement data-driven solutions to improve productivity and profitability.
Monitor city-level performance, unit economics, service metrics, and customer feedback.
Build, mentor, and lead a high-performance founding team.
Establish systems and processes that can support rapid business growth across multiple markets.
Work closely with the leadership team on business strategy, market expansion, growth initiatives, and execution priorities.
Ensure operational scalability while maintaining service quality and customer satisfaction.

Skills

Business Operations

P&L Management

Startup Operations

City Launch & Expansion

Business Growth

Customer Experience

Workforce Management

Partner Ecosystem Management

Team Building & Leadership

Process Development

Operational Excellence

Strategic Planning

Data-Driven Decision Making

Multi-City Business Scaling

Education

Graduate degree mandatory

MBA/PGDM preferred

Job description

Founding Business Head – Operations & Growth | Gurugram

Job Title: Founding Business Head – Operations & Growth
Experience: 8–12 Years
Qualification: Graduate degree mandatory; MBA/PGDM preferred
CTC: ₹30–40 LPA
Location: Gurugram, Haryana – Corporate HQ
Travel: Regular travel to Patna and other operating cities

About the Role

Our client is seeking an experienced and entrepreneurial Founding Business Head – Operations & Growth to lead business operations, launch new markets, and build a scalable multi-city operating model.

This is a strategic leadership opportunity for a professional who has experience in startup operations, P&L management, city launches, customer growth, workforce management, marketplace operations, and technology-enabled consumer businesses.

The successful candidate will play a critical role in launching the business in Patna, establishing operational systems, building high-performing teams, and creating a scalable model for expansion across multiple cities.

Key Responsibilities

Take complete ownership of business operations, P&L, revenue performance, and overall execution.
Lead the Patna city launch, including operational planning, team building, partner/workforce onboarding, and service readiness.
Develop and implement a scalable multi-city operations model for future expansion.
Drive customer acquisition, customer experience, service quality, retention, and operational efficiency.
Develop operational processes, SOPs, KPIs, dashboards, and performance-management systems.
Build strong relationships with workforce, service partners, vendors, and other ecosystem stakeholders.
Coordinate closely with Technology, Product, Growth, Workforce, Finance, and other functional teams.
Identify operational challenges and implement data-driven solutions to improve productivity and profitability.
Monitor city-level performance, unit economics, service metrics, and customer feedback.
Build, mentor, and lead a high-performance founding team.
Establish systems and processes that can support rapid business growth across multiple markets.
Work closely with the leadership team on business strategy, market expansion, growth initiatives, and execution priorities.
Ensure operational scalability while maintaining service quality and customer satisfaction.

Ideal Candidate Profile

We are looking for a commercially minded and execution-focused leader with strong ownership and entrepreneurial capability.

Candidates with experience in one or more of the following sectors will be preferred:

Hyperlocal platforms
Consumer Internet
Marketplace businesses
Home Services
Gig Workforce / Managed Workforce
Quick Commerce
E-commerce
Logistics
Mobility
Technology Startups
On-demand service businesses

The ideal candidate should have demonstrated experience in building businesses, launching cities, managing P&L, scaling operations, developing teams, driving customer growth, and creating systems from the ground up.

Key Skills & Competencies

Business Operations
P&L Management
Startup Operations
City Launch & Expansion
Business Growth
Customer ExperienceMarketplace Operations
Workforce Management
Partner Ecosystem Management
Team Building & Leadership
Process Development
Operational Excellence
Strategic Planning
Problem Solving
Data-Driven Decision Making
Multi-City Business Scaling

Executive Search Mandate

For this Founding Business Head – Operations & Growth position, the search will focus on senior professionals who have successfully handled city launches, P&L ownership, business operations, customer growth, workforce or partner ecosystems, and scaling technology-enabled consumer businesses.

The role is particularly suited to professionals who are comfortable working in a high-growth startup environment, taking end-to-end ownership, solving complex operational challenges, and building teams and systems from the ground up.

Why Join This Opportunity?