Founder's Office, Business [YoE: 2 - 4 Years]

Bolna AI; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Competitive compensation

Meaningful ESOP

Direct access to founders

Fast learning curve in B2B AI

Job summary

Bolna AI in Bengaluru is seeking a talented individual for a generalist role in the Founder’s Office. This position involves owning customer relationships, leading sales conversations, and transforming customer feedback into valuable product insights. Ideal candidates have 2-4 years of experience in management consulting or an AI-related field, showcasing strong communication skills and curiosity about technology. The position offers competitive compensation, meaningful ESOP, and an opportunity for rapid career growth with direct access to company founders.

Qualifications

• 2–4 years of experience in management consulting, investment banking, early-stage startups, or an AI/SaaS company.
• Comfortable in ambiguous, fast-moving environments.
• Genuine curiosity about AI.

Responsibilities

• Own customer relationships end-to-end.
• Translate business goals into agent configurations.
• Lead sales conversations and help close deals.
• Identify patterns in churn and provide recommendations.
• Build internal playbooks for processes.
• Run high-priority projects directly for the founders.
• Be the connective tissue between customers, product, and engineering.

Skills

Problem structuring and communication

Adaptability in ambiguous environments

Strong written and verbal communication

Curiosity about AI

Education

Experience in management consulting, investment banking, early-stage startups, or AI/SaaS

Job description

About Bolna

Bolna is Voice AI infrastructure built for India - and now for the world. We help businesses deploy intelligent voice agents that can call, converse, and convert in any language, at scale. From collections to customer support to sales, our agents handle millions of conversations so humans don’t have to.

We’re a YC F25 company, backed by General Catalyst, with 1,050+ paying customers and growing fast. Our team of ~25 is based in Bengaluru.

The Role

Most people 2–3 years into their careers are getting good at one thing. This role is for the ones who want to get good at everything - fast.

The Founder’s Office is where the most important, most ambiguous, and most consequential work lives. You’ll work directly with the founders on whatever is highest priority - closing an enterprise deal, fixing a broken customer deployment, figuring out why a vertical isn’t converting, building the business case for a new market. No two weeks will look the same.

This is deliberately a generalist role. Over 12–18 months, you’ll develop a sharp point of view on where you want to go -product, sales, business development, customer success - and we’ll actively help you get there. Think of it as a founder’s MBA, except the tuition is paid and the work is real.

If you’ve come from consulting, an early-stage startup, or an AI company and you’re hungry for more ownership than your current role allows, this is the seat.

What You’ll Do

• Own customer relationships end-to-end - from first call to go-live to expansion
• Work with enterprise customers to translate their business goals into agent configurations, prompt logic, and integration requirements
• Sit in on and eventually lead sales conversations - help close deals, write proposals, and navigate procurement
• Identify patterns in churn, expansion, and customer feedback, and turn them into product and GTM recommendations
• Build internal playbooks - onboarding processes, success metrics, escalation paths, vertical-specific templates
• Run high-priority projects directly for the founders - market analysis, competitive research, partner outreach, new vertical scoping
• Be the connective tissue between customers, product, and engineering

What We’re Looking For

Must-have:

• 2–4 years of experience in management consulting, investment banking, early-stage startups, or an AI/SaaS company
• You can structure a problem, communicate it clearly, and drive it to closure without hand-holding
• Comfortable in ambiguous, fast-moving environments where the playbook doesn’t exist yet
• Strong written and verbal communication - you can hold a room with a CXO and debug a customer issue in the same afternoon
• Genuine curiosity about AI - you’ve used these tools seriously, not just dabbled

Good to have:

• Direct experience in B2B SaaS, voice AI, or conversational AI
• You’ve worked at or with a YC company or high-growth startup
• You’ve owned a revenue number, even informally
• You can read a financial model and know what levers matter
• Exposure to enterprise sales cycles, procurement, or customer success at scale

How This Role Grows

At 12–18 months, you’ll have a clear view of where you want to go. We’ll shape the role around your strengths:

• Strong in customers and revenue → Sales Lead or Customer Success Lead
• Strong in product insights and patterns → Product Manager or Product Ops
• Strong in strategy and markets → GTM Lead or Business Development

We don’t hire for this role and leave you in it forever. The point is to make you exceptional at whatever direction you choose - with real context, real relationships, and real skin in the game.

Why Bolna

• Direct access to founders from day one - you’ll be in the room for decisions most people at your stage never see
• Fastest learning curve available in B2B AI sales, product, and customer success
• Real ownership, real customers, real consequences - not a support function
• Competitive compensation + meaningful ESOP
• Bengaluru office, in-person team collaboration