Forward Deployed Engineer

123 Cisco Systems (India) Private Limited; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Cisco Systems (India) Private Limited seeks a Forward Deployed Engineer to join the Splunk Agent Resilience team, driving AI resilience for large enterprises. You will design scalable AI solution architectures and guide customers through production deployments, building integrations and reusable tools.

You will lead technical workshops, collaborate with Product and Engineering, and create technical assets. Candidates should have 4+ years of software engineering, strong API and backend

Qualifications

• Bachelor's degree in Computer Science or a related technical field, plus 4+ years producing production-grade applications.
• Experience with APIs, distributed systems, cloud platforms, or backend development.
• Hands-on experience with AI tools such as Claude Code, Codex, cursor, etc.
• Strong troubleshooting and communication skills for enterprise customers.

Responsibilities

• Partner with enterprise customers to understand technical requirements and business goals.
• Design scalable AI solution architectures and guide customers through production deployments.
• Build integrations, prototypes, and reusable tools that accelerate customer success.
• Lead technical workshops, architecture discussions, and troubleshoot complex production issues.
• Collaborate with Product and Engineering teams to share customer feedback and influence future product enhancements.
• Create documentation, reusable best practices, and technical assets that benefit future deployments.

Skills

Software engineering

APIs

Distributed systems

Backend development

Cloud platforms

Troubleshooting

Customer communication

AI tooling

Education

Bachelor's degree in Computer Science or related field

Tools

Kubernetes

Cloud infrastructure

Observability

MLOps

Python

Java

Job description

Meet the Team

The Splunk Agent Resilience team is defining the future of AI resilience. Together our team provides scalable, cost-effective evaluation and guardrails that ensure AI agents behave as intended, improving reliability and reducing risks. This unified approach empowers our customers to expertly deploy and manage AI-powered applications with enhanced observability and control. As a Forward Deployed Engineer (FDE), you'll work at the intersection of software engineering, customer engagement, and product innovation to help some of the world's largest enterprises successfully deploy AI into production. You'll partner closely with external customers to solve complex technical challenges while collaborating with internal Product and Engineering teams to improve the platform based on real-world customer needs. If you enjoy solving hard engineering problems, working directly with customers, and building technology that scales beyond a single implementation, we'd love to hear from you.

Your Impact

• Partner with enterprise customers to understand technical requirements and business goals.
• Design scalable AI solution architectures and guide customers through production deployments.
• Build integrations, prototypes, and reusable tools that accelerate customer success.
• Lead technical workshops, architecture discussions, and troubleshoot complex production issues.
• Collaborate with Product and Engineering teams to share customer feedback and influence future product enhancements.
• Create documentation, reusable best practices, and technical assets that benefit future deployments.

Minimum Qualifications

• Bachelor's degree in Computer Science or a related technical field (or equivalent experience).
• 4+ years of strong software engineering experience building production-grade applications.
• Experience with APIs, distributed systems, cloud platforms, or backend development.
• Hands-on experience with AI tools such as Claude Code, Codex, cursor, etc.
• Strong troubleshooting and problem-solving skills across multiple layers of the technology stack.
• Excellent communication skills and the ability to work directly with enterprise customers.
• Comfortable working in fast-paced, ambiguous environments.
• Interest in AI, Machine Learning, or developer platforms.

Preferred Qualifications

• Experience deploying or supporting Generative AI, LLM, or Machine Learning applications in production.
• Experience with Kubernetes, cloud infrastructure, observability, or MLOps.
• Experience building customer-facing technical solutions or integrations.
• Experience creating reusable developer tools, frameworks, or open-source contributions.
• Consulting, Solutions Engineering, or Technical Customer Success experience in enterprise environments.
• Experience with programming language such as python, Java, etc.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.