Food & Beverage Associate

Hilton; Jabalpur; On-site; INR 180,000 - 320,000; Full time

Job summary

Hilton is seeking an F&B Attendant to deliver efficient and professional service of food and beverages, adhering to Hilton's standards and procedures. You will engage with guests, explain menu items, and accommodate dietary requirements while promoting hotel outlets and services.

The role requires a positive attitude, strong teamwork, and the ability to work long hours in a fast-paced environment. Prior hospitality experience is preferred, and English proficiency is essential.

Qualifications

• Senior High School education or hospitality specialization is required.
• 1–2 years in a managerial position in a 4/5-star hotel is preferred.
• Good command of English to meet business needs.
• Motivated and committed with enthusiasm for learning.
• Flexible and responsive to changing requirements.

Responsibilities

• Provide efficient and professional service of food and beverages according to Hilton standards.
• Offer menu knowledge, dietary guidance, and upsell opportunities to guests.
• Maintain cleanliness and safety in all restaurant areas.
• Greet guests, seat them, and assist with their needs throughout service.
• Coordinate with team to ensure timely service and guest satisfaction.
• Promote Hilton services and outlets to guests and suppliers.

Skills

English proficiency

Customer service

Teamwork

Flexibility

Education

Senior High School education or hospitality specialization

Job description

Job Description

Exceptional Hospitality Starts with You

The F&B Attendant is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the hotel and Hilton.

Responsibilities

As the F&B Attendant, you will be responsible for performing the following tasks to the highest standards:

• Maintain high customer service focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Confidently know the food and beverage menu contents and explain them in detail to guests.
• Understand dietary requirements and offer appropriate suggestions.
• Complete checklists on product knowledge.
• Make suggestions on the menu that might suit guests of different nationalities.
• Familiarize with menu items of all other outlets to recommend guests to other outlets.
• Confidently know opening hours of all restaurants and hotel outlets.
• Able to recommend other restaurants and city attractions to hotel guests.
• Complete the checklist on preparing the restaurant for service.
• Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
• Ask all guest if they would prefer smoking or non-smoking tables and escort them to the table.
• Follow-up on any guest questions or queries immediately and if you don’t have the answers, check with your Manager.
• Ensure that all service procedures are carried out to the standards required.
• Make sure all areas are cleaned and maintained in accordance with operating procedures.
• Take personal responsibility for the service experience of all guests in your designated area.
• Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
• Give guest service the highest priority.
• Display professional behaviour at all times.
• Avoid offensive or impolite language.
• Report any accidents / incidents to the Supervisor / Assistant Manager / Manager.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Direct Reports ：

N/A

What are we looking for?

Skills

F&B Attendant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Senior High School education or specialty in Hospitality.
• 1-2 years in a managerial position in a 4 / 5-star category hotel.
• Good command of English to meet business needs.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Possess basic knowledge of food and beverage preparation and service of various alcoholic.
• Able to remember, recite and promote the variety of menu items.
• Open minded with an outgoing personality.
• Willing to work for long hours and possess a positive attitude.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests - we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—it’s a great place to work.