Flipkart Hub Incharge – Last-Mile Delivery Operations Management

Mashreq Bank; Lucknow; On-site; INR 6,00,000 - 10,00,000; Full time

Job summary

A leading e-commerce platform in Lucknow is seeking a Hub Incharge to manage last-mile delivery operations. You will be responsible for leading teams, ensuring timely order fulfillment, and improving delivery efficiency. Ideal candidates should possess a degree in Logistics and have strong operational skills with 2-4 years of relevant experience. The role offers competitive salaries and career development opportunities.

Benefits

Competitive salary with performance-based incentives

Health insurance

Travel and mobile allowances

Employee discounts on products

Training and career development opportunities

Qualifications

• Bachelor's degree in a related field is required.
• Strong operational and leadership skills.
• Experience in managing large teams.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee end-to-end last-mile delivery operations.
• Manage a team of delivery executives and supervisors.
• Monitor KPIs like on-time delivery rates.
• Ensure compliance with safety standards.
• Analyze performance reports for optimization.

Skills

Operational skills

Leadership skills

Communication

Analytical skills

Logistics knowledge

Education

Bachelors degree in Logistics, Supply Chain Management, or Business Administration

Tools

Microsoft Excel

Logistics dashboards

Job description

Job Summary

Flipkart is seeking a dynamic and highly organized Hub Incharge to lead the last-mile delivery operations from our designated hub. As the Hub Incharge, you will be responsible for overseeing the smooth functioning of last-mile logistics, managing delivery partners, ensuring timely order fulfillment, and upholding service-level agreements. This is a fast-paced role requiring strong leadership, data-driven decision-making, and a hands-on approach to logistics and operational excellence.

Key Responsibilities

• Oversee end-to-end last-mile delivery operations from the hub, ensuring timely dispatch and delivery of packages.

• Lead and manage a team of delivery executives, supervisors, and support staff.

• Monitor key performance indicators (KPIs) including on-time delivery rate, delivery productivity, and customer satisfaction.

• Ensure compliance with safety standards, process adherence, and SOPs across all delivery operations.

• Implement real-time issue resolution to handle delivery delays, escalations, and customer complaints.

• Coordinate with internal stakeholders such as warehouse teams, transport partners, and customer service.

• Analyze daily performance reports and delivery data to identify areas of improvement and optimization.

• Manage staffing, rostering, and training of delivery personnel.

• Ensure the physical and digital accuracy of inventory movement at the hub.

• Maintain and oversee hub infrastructure, assets, and technology systems used in operations.

Required Skills and Qualifications

• Bachelors degree in Logistics, Supply Chain Management, Business Administration, or a related field.

• Strong operational and leadership skills with a high level of initiative and accountability.

• Ability to manage large teams and deliver under tight deadlines.

• Excellent communication and interpersonal skills.

• Sound knowledge of delivery operations, routing, and transportation logistics.

• Familiarity with mobile logistics apps, handheld delivery tools, and dashboard-based reporting.

Experience

• 2–4 years of experience in logistics, supply chain, e-commerce operations, or hub/inventory management.

• Prior experience in managing last-mile delivery operations or leading delivery teams is preferred.

Working Hours

• 6 days a week (rotational weekly off)

• Shift-based operations (morning and evening shifts based on region and volume)

• Flexibility required during festive seasons or high-volume periods

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Excel, logistics dashboards, and delivery tracking tools.

• Deep understanding of last-mile delivery challenges and route optimization.

• Ability to troubleshoot on-ground operational issues with speed and efficiency.

• Strong analytical and problem-solving skills.

• Leadership qualities to guide and motivate a field-based workforce.

Benefits

• Competitive salary with performance-based incentives

• Health insurance and accidental coverage

• Travel and mobile allowances

• Opportunity to work with one of India’s top e-commerce platforms

• Training and career development opportunities

• Employee discounts on Flipkart products

Why Join Us?

At Flipkart, we do not just deliver packages—we deliver happiness. As a Hub Incharge, you will be at the core of our customer promise, ensuring that every product reaches its final destination smoothly and on time. Be part of an innovative, fast-growing logistics ecosystem where your contributions drive real-time customer satisfaction. Join Flipkart and be the force behind India’s e-commerce transformation.

How to Apply

Interested candidates can apply by visiting the official Flipkart careers portal or email their updated resume to us with the subject line: Application for Hub Incharge – Last-Mile Operations.
Shortlisted candidates will be contacted for further rounds including interviews and site visits.