Flipkart Call Center Jobs – Work From Home

Mashreq Bank; India; Remote; INR 3,00,000 - 5,00,000; Full time

Job summary

A leading e-commerce company in India is seeking a Call Center Associate to provide exceptional service to customers from home. Responsibilities include handling inquiries related to orders and payments. Candidates should possess strong communication skills and customer service experience. The role offers competitive salary, flexible work-from-home arrangements, and opportunities for career growth.

Benefits

Competitive salary

Flexible work-from-home arrangements

Paid training sessions

Employee discounts on products

Opportunities for career growth

Qualifications

• Strong verbal and written communication skills in English.
• Ability to multitask and manage time effectively.
• Customer-first mindset with calmness under pressure.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries related to orders and payments.
• Meet daily and weekly targets for call handling and customer satisfaction.

Skills

Communication skills

Problem-solving mindset

Attention to detail

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

CRM tools

Job description

Job Summary

Flipkart is seeking enthusiastic and customer-focused individuals to join our remote call center team. As a Call Center Associate, you will be the first point of contact for our customers, assisting them with order-related inquiries, resolving issues, and providing exceptional service from the comfort of your home. This role is ideal for candidates with strong communication skills, a problem-solving mindset, and the ability to work independently while delivering high-quality customer experiences.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.

• Resolve customer queries related to orders, payments, returns, and product information.

• Provide accurate information and follow up on customer requests until resolution.

• Maintain detailed records of customer interactions in the system.

• Escalate complex issues to the appropriate department when necessary.

• Meet daily/weekly targets for call handling time, quality, and customer satisfaction.

• Stay updated on Flipkarts policies, products, and promotions to provide accurate assistance.

Required Skills and Qualifications

• Minimum qualification: High School Diploma or equivalent (Bachelors degree preferred).

• Strong verbal and written communication skills in English (knowledge of regional languages is a plus).

• Basic computer literacy and familiarity with CRM tools.

• Customer-first mindset with the ability to remain calm and empathetic under pressure.

• Good listening skills and attention to detail.

• Ability to multitask and manage time effectively in a remote work environment.

Experience

• 0–2 years of customer service or call center experience (freshers are welcome to apply).

• Previous experience in e-commerce or retail customer support will be an added advantage.

Working Hours

• Flexible shift timings, including morning, evening, and weekend shifts.

• Full-time and part-time options available.

• Candidates should have a reliable internet connection and a quiet workspace.

Knowledge, Skills, and Abilities

• Knowledge of online shopping processes and e-commerce platforms.

• Ability to handle high call volumes while maintaining service quality.

• Positive attitude, patience, and adaptability to changing processes.

• Problem-solving and conflict-resolution abilities.

Benefits

• Competitive salary with performance-based incentives.

• Flexible work-from-home arrangements.

• Paid training sessions.

• Opportunities for career growth within Flipkart.

• Employee discounts on Flipkart products.

• Supportive and collaborative virtual work environment.

Why Join Flipkart?

At Flipkart, we believe in creating a culture of growth, inclusivity, and excellence. By joining our customer support team, you will be part of Indias leading e-commerce brand, serving millions of customers and making online shopping simple, fast, and enjoyable. We value our employees contributions and offer opportunities to develop both personally and professionally.

How to Apply

Interested candidates can apply by submitting their updated resume and a brief cover letter highlighting their customer service skills. Applications can be submitted directly through the Flipkart careers portal or via email to the HR recruitment team. Shortlisted candidates will be contacted for an online assessment and virtual interview.