Firmwide Resiliency Office India (FRO) – Executive Director

JPMorganChase; Bengaluru; On-site; INR 3,500,000 - 7,500,000; Full time

Job summary

A leading financial institution seeks an Executive Director within the Firmwide Resiliency Office in Bengaluru, India. This role will support strategic direction and execution of the resiliency program for the region, focusing on incident management, crisis response, and collaboration with various functions. Candidates should have over 10 years of experience in Operational Resilience or Risk Management, a strong understanding of risk frameworks, and excellent project management skills, among others. A bachelor's and preferred advanced degree in relevant fields are necessary.

Qualifications

• 10+ years in Operational Resilience or Risk Management with leadership roles.
• Proven ability to manage complex, cross-functional initiatives.
• Strong understanding of risk and operational frameworks.
• Strong governance, risk, and controls understanding.
• Experience with AI tools and process improvements.
• Proficient in MS Office; data analytics skills (Alteryx, Tableau).
• Excellent written and verbal communication for senior leaders.
• Strong project management and stakeholder engagement.
• Collaborative leadership and ability to handle multiple priorities.
• Curious, detail-oriented, and proactive.

Responsibilities

• Lead and oversee the resiliency program per firm's regulations.
• Manage stakeholders, ensuring effective communication.
• Coordinate crisis and incident response across functions.
• Govern and monitor metrics, ensuring follow‑up on non‑adherence.
• Coordinate crisis and incident response across functions.
• Ensure location-level preparedness and planning.
• Identify opportunities to enhance resiliency posture.
• Support regulatory requirements from a resiliency/BCP perspective.
• Collaborate with global and regional partners.

Skills

Operational Resilience

Risk Management

Business Continuity

Analytical skills

Microsoft Office proficiency

Data analytics skills

Project management

Stakeholder engagement

Alteryx

Tableau

Project Management

Communication

Education

Bachelor's degree

Advanced degree in business, risk management, or resiliency

Tools

Alteryx

Tableau

PMP Certification

Job description

Job Description

The FRO (Firmwide Resiliency Office), part of the Office of the Chief Finance Officer (OCFO), designs and oversees the firm’s resiliency strategy, including planning, testing, reporting, and incident management. The team partners with senior leadership, Lines of Business, Control Management, Risk, Compliance, and Audit to ensure robust resiliency programs and corporate governance.

Role Summary

As an Executive Director within the Firmwide Resiliency Office, you will directly support the Head of Resiliency for India and the Philippines in providing strategic direction and execution of the firm‑wide resiliency program for India. The role is responsible for ensuring consistent execution of the resiliency agenda, collaborating with LoB Resiliency teams, CAO, and Corporate Functions (e.g., Global Security, Real Estate), and coordinating incident response and crisis management for the region.

Job Responsibilities

• Lead and oversee the resiliency program in line with firm’s policy and standards
• Manage stakeholders, including location leaders, LoBs, and support groups
• Advise on policy, standards, tools, and metrics for resiliency
• Govern and monitor metrics, ensuring follow‑up on non‑adherence
• Coordinate crisis and incident response across functions
• Ensure location‑level preparedness and planning
• Identify opportunities to enhance resiliency posture
• Support regulatory requirements from a resiliency/BCP perspective
• Collaborate with global and regional partners

Required Qualifications, Capabilities and Skills

• 10+ years in Operational Resilience, Risk Management, or Business Continuity; including recent independent leadership roles
• Proven ability to manage complex, cross‑functional initiatives
• Strong understanding of risk, control, governance and operational frameworks
• Analytical skills to solve complex problems and drive change
• Familiarity with AI tools and process improvements
• Proficiency in Microsoft Office; data analytics skills (Alteryx, Tableau)
• Excellent written and verbal communication; ability to brief senior leaders
• Strong project management and stakeholder engagement skills
• Collaborative leadership and consultative experience
• Organizational skills to manage multiple priorities in a fast‑paced environment
• Intellectual curiosity, attention to detail, and initiative

Preferred Qualifications

• Bachelor’s degree; advanced degree in business, risk management, or resiliency preferred
• Relevant certifications (e.g., PMP, CBCP) are a plus

About J.P. Morgan Chase & Co.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.

About Us

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Seniority level

Director

Employment type

Full‑time

Job function

Administrative

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