Financial Deduction Expert, Financial Deduction Vendor Consultant Program

Amazon Inc.; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Amazon is seeking a Financial Deductions (FD) Expert to lead analysis of vendor deductions and optimize the FD VCP Evergreen program. You will manage a vendor portfolio, drive data-driven improvements, and collaborate with internal teams to reduce losses and improve vendor experience.

You will mentor teammates, develop SOPs, and pursue automation initiatives to streamline processes and boost operational excellence across the organization.

Qualifications

• Advanced Excel skills required.
• Experience managing stakeholders and communications.
• Experience using data to influence business decisions.
• Ability to work proactively and independently to meet deadlines.
• Comfort with ambiguity and delivering results in agile environment.
• 2+ years of vendor management experience.
• Strong customer service and interpersonal skills.

Responsibilities

• Manage and optimize the FD VCP Evergreen program vendor portfolio, focusing on KPIs like ISR, PPV, and Chargebacks.
• Implement preventive measures and action plans to improve vendor performance and experience.
• Streamline interactions between vendors and internal teams to improve efficiency and support quality.
• Conduct comprehensive financial data analysis to identify deduction patterns and root causes.
• Lead Kaizen sessions and manage cross-functional communications with stakeholders.
• Develop SOPs and participate in COE processes for quality audits and improvements.
• Mentor and train new team members; support talent acquisition and capacity planning.
• Design and implement small-scale automation initiatives to enhance efficiency and productivity.

Skills

Advanced Excel

Stakeholder management

Data-driven decisions

Independent work

Ambiguity handling

Vendor management

Customer service

Education

Master's degree

Job description

Job ID: 10571572 | ADCI - BLR 14 SEZ - F07

Amazon is the most customer-centric company. In the light of this, the company is offering our vendors the highest level of services, encouraging them to participate to grow their businesses on Amazon. The Financial Deduction Vendor Consultant Program (FD VCP) works with Amazon AVS Retail Vendors and internal stakeholders who are facing supply chain defects that lead to financial deductions. The service provides a dedicated support aimed to identify and sustainably resolve the defects causing financial deductions. We are seeking a Financial Deductions (FD) Expert to join our team. The FD Expert is a strategic role that combines financial analysis, vendor management, and process optimization responsibilities. This professional manages a portfolio of companies within the VCP Evergreen program, focusing on improving financial metrics such as ISR, PPV, and Chargebacks through data-driven analysis and proactive vendor engagement. They serve as an essential bridge between vendors and internal stakeholders, conducting deep-dive analyses of financial data, leading vendor-facing Kaizen sessions, and implementing improvement plans while maintaining strong relationships with all stakeholders involved. The role demands expertise in financial operations, data analysis, and stakeholder management, as they work to optimize processes, develop automation initiatives, and provide mentorship to team members. Through their comprehensive understanding of financial deductions and vendor operations, they enhance vendor experience (VX) while ensuring operational excellence and driving continuous improvement across the organization.

Key job responsibilities

Business Impact

Manage and optimize the FD VCP Evergreen program vendor portfolio, focusing on key performance metrics such as ISR, PPV, and Chargebacks. Implement preventive measures and action plans to drive vendor performance while enhancing overall vendor experience. Streamline interactions between vendors and internal teams to improve efficiency and support quality.

Dive Deep, Data Analysis & Reporting

Conduct comprehensive financial data analysis to identify deduction patterns and root causes through thorough auditing and utilization of internal systems. Prepare and distribute detailed reports to all levels of stakeholders, ensuring effective communication of findings and insights.

Stakeholder Communication

Cultivate strategic relationships with internal and external stakeholders to gain a deep understanding of vendor financial deduction metrics and activities. Lead Kaizen sessions, manage cross-functional communications, and handle escalations while providing regular updates to vendors and senior management. Represent the team in project reviews and operational meetings, delivering data-driven presentations and supporting internal teams in financial metric performance.

Operations & Process Excellence

Independently execute and optimize financial deductions processes while identifying and implementing tactical solutions for operational challenges. Drive continuous improvement initiatives, develop comprehensive Standard Operating Procedures (SOPs), and actively participate in Correction of Error (COE) processes. Support quality audits and spearhead efficiency improvements across operations.

Team Support

Provide mentorship and training to new team members, fostering their professional growth and development. Support talent acquisition efforts and manage resource allocation and capacity planning to ensure optimal team performance and efficiency.

Process Improvement & Innovation

Design and implement small-scale automation initiatives to enhance operational efficiency and drive productivity improvements. Conduct systematic analysis to identify upstream issues and develop process improvements aligned with organizational goals. Support the launch of new programs, categories, and features to foster innovation and growth.

Basic Qualifications

• Knowledge of Excel at an advanced level
• Experience in stakeholder and communication management
• Experience using data to influence business decisions
• Can work proactively and independently, meet deadlines, and deliver on projects and tasks
• Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
• 2+ years of vendor management experience
• Experience using strong customer service, communication, and interpersonal skills

Preferred Qualifications

• Master's degree in relevant field
• Experience in mentoring, leading and coaching
• Experience in vendor management
• Experience in project or program management

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.