Field Technical support Associate

HP; Maharashtra; On-site; INR 300,000 - 420,000; Full time

Job summary

HP is seeking an on-site Support Technician to engage with customers, perform installations, and deliver standardized services that meet HP’s quality benchmarks. The role covers installations, maintenance, repairs, and site support for customer equipment in compliance with industry standards.

The ideal candidate will have 0-2 years of experience with HP products or customer support, strong communication skills, and the ability to follow guidelines and confidentiality requirements.

Qualifications

• High School Diploma or equivalent.
• 0-2 years of work experience, preferably with HP products or on-site customer support.
• On-site customer support experience is desirable.

Responsibilities

• Engage with customers to enhance satisfaction and meet needs.
• Install, reinstall, maintain, and repair customer equipment per industry standards.
• Deliver standardized services that meet quality benchmarks.
• Analyze IT issues and provide site support.
• Maintain documentation on work orders, software, inventory, and other records.
• Provide technical assistance to third-party service providers.

Skills

Automation

Customer Support

Field Service

Communication

Equipment Installation

Troubleshooting

Documentation

Quality Standards

Safety Standards

Team Collaboration

Education

High School Diploma / GED

0-2 years work experience in HP products/On-site support

Tools

Test Equipment

Hand Tools

Job description

This role is responsible for engaging with customers to enhance satisfaction by meeting their needs as well as delivering standardized services that meet established quality benchmarks. The role performs installations, maintenance, and repairs on customer equipment according to industry standards. The role ensures quality services, analyzes IT issues, maintains documentation, and provides site support. The role also acquires skills, adheres to guidelines, supports plans, and performs assigned tasks while maintaining confidentiality.

Description -

This role is responsible for engaging with customers to enhance satisfaction by meeting their needs as well as delivering standardized services that meet established quality benchmarks. The role performs installations, maintenance, and repairs on customer equipment according to industry standards. The role ensures quality services, analyzes IT issues, maintains documentation, and provides site support. The role also acquires skills, adheres to guidelines, supports plans, and performs assigned tasks while maintaining confidentiality.

Job Summary

This role is responsible for engaging with customers to enhance satisfaction by meeting their needs as well as delivering standardized services that meet established quality benchmarks. The role performs installations, maintenance, and repairs on customer equipment according to industry standards. The role ensures quality services, analyzes IT issues, maintains documentation, and provides site support. The role also acquires skills, adheres to guidelines, supports plans, and performs assigned tasks while maintaining confidentiality.

Responsibilities

• Engages in interactions with customers in adherence to established procedures, aiming to ascertain and enhance customer satisfaction by clarifying their needs and ensuring they are met.
• Conducts installations, reinstallations, maintenance, and repairs on customer equipment, following industry standards and best practices.
• Delivers standardized services that meet established quality benchmarks.
• Leverages data from reliable sources to ensure precise alignment with customer product requirements.
• Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking.
• Maintains departmental documentation on work orders, software, inventory, and other paperwork required.
• Provides site support for customer break fix activity and provides technical assistance to third-party and channel authorized service providers.
• Acquires job skills and completes routine assignments/tasks, adhering to guidelines, and ensuring confidentiality in all dealings with company data.
• Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients.
• Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision.

Education & Experience Recommended

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 0-2 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

Preferred Certifications

NA

Knowledge & Skills

• Automation
• Chemistry
• Commissioning
• Customer Relationship Management
• Customer Support
• Electrical Engineering
• Electromechanics
• Electronics
• Environment Health And Safety
• Field Service Management
• Hand Tools
• Key Performance Indicators (KPIs)
• Operating Systems
• Preventive Maintenance
• Process Improvement
• Safety Standards
• Technical Services
• Technical Support
• Technical Training
• Test Equipment

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

Impacts own work and acts as a team member by providing information in support of team efforts.

Complexity

Works on assignments that are routine in nature where limited judgment and/or minimal problem resolution is required.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

First Shift (India)

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"