Field Tech Senior Associate

NTT DATA North America; Bengaluru Urban; On-site; INR 600,000 - 900,000; Full time

Job summary

NTT DATA seeks a Field Tech Senior Associate to join our Bangalore, India team. You will manage audio-visual setups, coordinate vendors, and support Town Hall style events, ensuring smooth conference room operations. You will perform daily health checks on meeting room devices, assist the Global Conferencing team, and help clients connect before events.

Strong AV knowledge, troubleshooting, and English communication are essential. This role requires 24x7 shift flexibility and travel as needed.

Qualifications

• 2 to 4 years of experience in audio video support.
• Strong understanding of AV technologies, equipment, software, and networking.
• Good troubleshooting skills.
• Basic ITIL understanding is required.
• Experience with ITSM tools like ServiceNow and Remedy.
• Clear written and spoken English.
• Ability to work in fast-paced environments and shifts.

Responsibilities

• Maintain AV setups and resolve related issues for events and meetings.
• Coordinate with vendors for ongoing AV equipment issues.
• Support Town Hall or large meeting setups and conferences.
• Assist clients in connecting to videoconferencing before events.
• Perform daily health checks on meeting room devices.
• Coordinate with Global Conferencing (GCO) team.
• Provide presentation connectivity from main venue during events.
• Support for Townhall-style events and related activities.

Skills

AV setup expertise

Troubleshooting

English communication

Fast-paced work environment

Vendor coordination

Shift work readiness

Education

ITIL Foundation

Tools

ServiceNow

Remedy

Job description

Job Description:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Field Tech Senior Associate to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Role Responsibilities:

• Good knowledge in Audio Video setup Related Issues.
• Coordinate with vendors for any ongoing Audio Video equipment issues.
• Knowledge of Town Hall kind of Audio Video setup.
• Experienced in Zoom Meetings (Desktop/Laptop/MacBook and Conference Room based)
• Perform Meeting room Devices Daily Health check-up.
• Coordinate with GCO team (Global Conferencing team)
• Assist Client for connecting VC before the event starts
• Connecting the presentation if any from the main venue
• Provide support for Townhall kind of events.

Requirements and Preferences:

• 2 to 4 Years’ experience in Audio video Support.
• Strong understanding of audio and video technologies, including equipment, software, and networking.
• Good troubleshooting skills.
• Basic understanding of ITIL Framework is a must.
• Experience in using ITSM Tools like Service Now, Remedy etc.
• Good Communication Skills (Written & Spoken) in English
• Ability to physically perform general office requirements.
• Ability to work in fast-paced environments and adapt to changing client requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Willingness to work on rotational shifts 24x7.
• Travel including overnight domestic may be required.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.