Field Service Engineer 3

LAM RESEARCH Corporation; Bengaluru; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Lam Research Corporation in Bengaluru seeks a Field Service Engineer to install, service, and repair semiconductor capital equipment at customer sites. You will troubleshoot, diagnose, and perform start-up services, ensuring minimal downtime and high reliability.

You’ll travel domestically and internationally, stay current with Lam products, and mentor junior engineers while delivering strong customer satisfaction and robust service outcomes.

Qualifications

• Diploma or degree in Electronics, Engineering, or related field with relevant experience.
• Experience with semiconductor capital equipment installation and maintenance.
• Ability to read electrical/mechanical diagrams and operation manuals.

Responsibilities

• Provide on-site repair, maintenance, and installation/start-up services.
• Troubleshoot, diagnose, and isolate issues to component level to minimize downtime.
• Keep up-to-date on semiconductor capital equipment and Lam products through training.
• Assist in field modifications and coordinate activities with customers.
• Represent Lam to customers, delivering high customer satisfaction.
• Develop customer action plans and communicate opportunities and challenges.
• Provide technical instruction and mentoring for junior engineers.

Skills

Electrical schematics interpretation

Mechanical schematics interpretation

Basic computer skills

MS Office suite

English communication

Analytical/problem-solving

Education

Diploma/BE/BTech in Electronics or Engineering

5+ years field service experience OR 3+ years with MSc

Job description

The group you’ll be a part of

Direct Field Service

The impact you’ll make

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.

What you’ll do

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.
• Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
• Troubleshoot and create customer response action plans to support customer needs.
• Transparently discuss opportunities and challenges with customer to increase trust.
• Provide technical instruction and mentoring for more junior engineers.

Who we’re looking for

Minimum Qualifications:

• Diploma or Bachelor’s degree in Electronics, Engineering, or related field and 5+ years of experience; or Master’s degree with 3+ years; or equivalent work experience.
• Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a various shifts including compressed and alternative workweeks including overtime and on-call if needed.

Preferred qualifications

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Communication skills, both written and verbal, in English.
• Foundational analytical and problem-solving skills.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.