Field Service Engineer

Wabtec; Krishnagiri District; On-site; INR 400,000 - 800,000; Full time

Job summary

Wabtec is looking for a skilled Service Engineer to join our team in India, specializing in the troubleshooting, installing, and maintaining systems. The ideal candidate will have at least 5 years of field experience, particularly in transportation systems. You will be responsible for resolving complaints, performing repairs, and report documentation.

Willingness to travel across India is essential. A degree in Mechanical or Electrical Engineering is required. Wabtec is an equal opportunity employer and welcomes diverse candidates.

Qualifications

• Minimum of 5 years of experience in field service role, preferably in transportation railways.
• Reading and interpreting circuit diagrams at an intermediate level.
• Basic knowledge of software installation.

Responsibilities

• Assist in the installation, commissioning, and testing of Wabtec systems.
• Troubleshoot and resolve field complaints related to Wabtec systems.
• Perform maintenance, retrofitting, and repairs of Wabtec products.
• Report and document field interventions and manage non-conformance reports.

Skills

Troubleshooting

Mechanical systems

Electrical systems

Pneumatic systems

Circuit diagrams

Problem-solving

Communication (English)

Education

Degree or Diploma in Mechanical/Electrical & Electronics

Job description

We are seeking a skilled and dedicated Service Engineer to join our team, specializing in the troubleshooting of field complaints and performing installation, commissioning and maintenance of Wabtec systems. The candidate will require a strong understanding of mechanical, electrical and pneumatic circuit diagrams, electronic components, and their working principles. This role requires hands‑on experience in troubleshooting, repairing of electrical, mechanical and pneumatic systems.

Roles and responsibility are as below:

Production Support: Assist in the Installation, commissioning, Testing of Wabtec system/Product in the rolling stock

Field Complaint Resolution: Troubleshoot and resolve the field complaints related to Wabtec systems, providing timely resolution and closure of the complaints. Such requirement relates to troubleshooting the Mechanical, electrical, electronics, pneumatic or maintenance related issues and relacing the defective part to close the complaint within the contractual timelines.

Installation and Commissioning: Support the installation and commissioning of the Wabtec product and performing the required testing. Enabling customer to perform the task in a right manner if needed.

Retrofit, Maintenance and Repairs: Perform retrofit, regular maintenance and emergency repairs on Wabtec products inline with procedure and site requirement.

Reporting and Documentation: Report and record the field interventions performed by himself and associated team. The service engineer would require making a report of the issue and also get the Joint notes or associated document as needed by customer contract. Daily, weekly and Monthly reports to be submitted to manager.

NCR and Failed Part Management: Maintain accountability for Non-Conformance Reports (NCR), maintain consumed spares/Failed part and site spares data. Organizing the dispatch of the defective parts from site to plant in co-ordination with plant team.

Customer Interaction: Communicate effectively with clients to understand their issues and provide clear explanations of the work performed. Follow up the closure of Nonconformity reports and work orders issued.

Travel: Willingness to travel across India to various sites as needed for warranty, installation & Commissioning, retrofit and maintenance service for the customer order.

Safety, Quality, and Compliance: Ensure all work is performed in accordance with our organization’s strict safety, quality, and compliance standards.

Education/Training

• Degree or Diploma in Mechanical / Electrical & electronics.

Professional Experience

• Minimum of 5 years of experience in a similar role (Field service) preferably in the transportation railways or Lifts and escalator with good troubleshooting skills
• Reading and interpreting circuit diagrams : Intermediate
• Knowledge on software installation : Novice
• problem-solving abilities: Advanced
• Microsoft Office:Intermediate
• Communication: English speaking and writing:Intermediate

Languages

• English and Hindi & Any other regional language (is an added advantage)

Other Specifications

• Position will be initially in Eastern region, subsequently transferrable anywhere in the country
• Ability to learn quickly. Agility to adapt to new environment/ business strategies
• Collaborate with multiple departments
• Passionate to lead and take initiatives
• Good attitude and interpersonal relationship

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

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