Field Service Engineer

Satcop; Bengaluru, Hyderabad; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

A technology solutions company in Bengaluru seeks a candidate to perform onsite GPS device installations and provide technical support to clients. Candidates should have experience in diagnosing hardware issues and maintaining installation records. This role emphasizes adherence to safety protocols and timely service delivery.

Qualifications

• Experience with GPS device installations preferred.
• Ability to diagnose hardware-related issues.
• Familiarity with technical support and client education.

Responsibilities

• Perform onsite GPS device installations at client locations.
• Diagnose and resolve hardware-related issues.
• Conduct routine device health checks and maintenance.

Job description

• Perform onsite GPS device installations on vehicles at client locations.
• Diagnose and resolve hardware-related issues in a timely and professional manner.
• Conduct routine device health checks, maintenance, and firmware upgrades.
• Ensure accurate wiring and sensor connections as per installation standards.
• Provide technical support to customers and coordinate with the back-end support team.
• Maintain installation records, reports, and customer feedback logs.
• Educate clients on device usage and mobile/web platform functionalities.
• Ensure timely service delivery and adherence to safety protocols.