Field Operations Executive - Chakan

Rentokil PCI; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Rentokil PCI is seeking a capable operations supervisor in Pune to manage a field technician team and ensure pest management services meet SOPs and client requirements. You will oversee daily field operations, training, and audits, coordinating with sales and branch leadership.

Strong computer and system skills are essential for process adherence. Role emphasizes development plans for technicians, adherence to schedules, and cost control while maintaining high service quality across multiple

Qualifications

• Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.
• Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent)
• Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc

Responsibilities

• Own service area operations and execute daily service operations with a team of assigned technicians within the given service area.
• Ensure quality of service delivery by effective supervision of technicians on the job according to SOPs.
• Ensure technicians carry out treatments within the specified Time on Site (ToS) in a competent manner; engage technicians via route riding and on-the-job training.
• Plan and execute two TPAs per assigned technician with two development programs per year; coach and train assigned technicians to improve service quality.
• Convey special instructions to technicians to execute the job as per Service Docket, liaising with Sales colleagues.

Skills

Leadership

Team supervision

Education

B. Sc. (Chemistry / Zoology / Agriculture)

Tools

Excel

Word

PowerPoint

iCABS

STP

iAuditor

SRA

SQA

SQS

TPA

myRentokilPCI

Service Leads App

U+

Job description

General Duties & Responsibilities

• Own service area operations and execute daily service operations with a team of assigned technicians within the given service area.
• Ensure quality of service delivery by effective supervision of technicians on the job according to SOPs.
• Ensure technicians carry out treatments within the specified Time on Site (ToS) in a competent manner; engage technicians via route riding and on-the-job training.
• Plan and execute two TPAs (Technicians Performance Assessment) per assigned technician with two development programs per year; coach and train assigned technicians to improve service quality.
• Convey special instructions to technicians to execute the job as per Service Docket, liaising with Sales colleagues.
• Carry out pest management audits of customer sites as per the agreed schedule.
• Complete and close customer audit non-conformities (external/internal). Follow up and implement CAPA at customer site.
• On-site documentation: Implementation of SOP, compliance and closure of audits non-conformities (internal/external). Send service dockets of completed services to NKA for invoicing on time.
• Handle assigned customer complaints in service areas within 24 hours and resolve the complaint at the earliest convenient time; update the root cause in iCABS to ensure proper ticket closure.
• Identify and resolve service delivery issues in coordination with the Branch Manager.
• Conduct daily 10-minute stand-up meetings and monthly operations meetings.
• Be conversant with STP (Service Track Pest) and monitor/analyze visit extraction notes for all high infestation-related service visits on a daily basis and take action.
• Digital initiative: be conversant with all in-house systems.
• Maintain material consumption and overtime hours schedule at targeted levels for the assigned service area and for technicians.
• Approve conveyance amounts for assigned technicians.
• Monitor and report to ABM/BM on input costs at major sites as per agreed gross margin and discuss action plans to bring costs within limits.
• Actively drive service and product leads for the assigned technician group within the service area by implementing STA (See, Tell, Ask) and T.I.M.E. (Train, Incentivise, Monitor, Engage) on-the-job coaching to create density of customers.
• Innovation: conduct trials and report findings as per guidelines; implement new service lines as per SOPs.
• Minimum 18 customer visits per week for Residential & Small Accounts (Resi & SA) heavy branch; includes customer complaints. For specific site-based OEs, the number shall not be applicable but retention of customers at site would be the main KPI with all scheduled services completed efficiently and effectively.
• Inventory: help ABM/BM to manage inventory; coordinate with other Ops colleagues to manage stock levels of branches and forecasting, indenting and receipt of material for branch (as an assigned function within branch by BM).
• Ensure APL (Approved Preparations List) is followed by all assigned technicians and all chemical containers have original labels.
• Ensure proper schedule of maintenance and repairs of equipment is established and followed (via JOC).
• Promote highest grooming standards (uniform, safety shoes, PPEs).
• Encourage technicians to plan their leaves in advance to curb absenteeism.
• Help resolve any grievances and IR issues of technicians and bring to the notice of ABM/BM on a day-to-day basis.
• Report any deviation that could impact service quality or productivity of technicians, such as over commitments, recommendations regarding night service (if it is not needed), covered area mismatch, etc.

Requirements

• Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.
• Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent)
• Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc