FandB Service Associate

Hilton Hotels & Resorts; North Goa; On-site; INR 200,000 - 320,000; Full time

Job summary

Hilton Hotels & Resorts in Goa seeks a Food & Beverage Associate to deliver outstanding guest service by serving meals and beverages in the hotel dining outlets and supporting seamless guest experiences.

You will work with a collaborative team to ensure timely order taking, accurate service, knowledge of menus and promotions, and adherence to safety standards. Key traits include hospitality, integrity, leadership, teamwork, ownership, and a proactive work ethic.

Qualifications

• Experience in hospitality or food & beverage is preferred.
• Strong guest-service orientation and communication skills.
• Ability to work in a fast-paced hotel environment.

Responsibilities

• Respond to guest requests in a timely, friendly and efficient manner.
• Ensure knowledge of menu and restaurant promotions and specials.
• Take guest food and/or beverage orders and input orders in appropriate point-of-sale system.
• Retrieve and deliver food and beverage orders in a timely manner.
• Ensure guest satisfaction throughout the meal service.
• Serve alcoholic/non-alcoholic beverages in accordance with regulations.
• Ensure serving station is well-stocked at all times.

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Proactiveness

Customer Focus

Adaptability

Job description

Job Description:

A Food & Beverage Associate is responsible for serving food and/or beverages to guests in the hotels continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Food & Beverage Associate, you would be responsible for serving food and/or beverages to guests in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Respond to guest requests in a timely, friendly and efficient manner
• Ensure knowledge of menu and restaurant promotions and specials
• Take guest food and/or beverage orders and input orders in appropriate point-of-sale system
• Retrieve and deliver food and beverage orders in a timely manner
• Ensure guest satisfaction throughout the meal service
• Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
• Ensure serving station is well-stocked at all times

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Requirements: