Facilitator- Technical Project Management

Chegg, Inc.; New Delhi; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Chegg, Inc. is seeking a Facilitator – Technical Project Management to deliver live instruction and on-demand tutoring for the Technical Project Management program.

The role emphasizes learner empathy, structured feedback, and the ability to simplify complex PM concepts for beginners and intermediates. The facilitator will collaborate with mentors and academic teams to improve delivery quality, support onboarding experts, and contribute to curriculum effectiveness in a remote India setting.

Qualifications

• Minimum 4+ years of industry and/or teaching experience in Technical Project Management, IT Project Management, or Software Delivery Management.
• Strong track record of delivering technical projects end to end, from initiation to closure.
• Preference for candidates currently pursuing a PhD in Engineering Management, Information Systems, Operations Management, Computer Science, or related domains.
• Bachelor's or Master's degree in Engineering / Technology / Management / related disciplines preferred.
• Prior experience in EdTech, mentoring, or online instruction is an added advantage.
• Strong communication skills with the ability to teach US-based learners.

Responsibilities

• Perform all core academic support activities, including live lessons, weekly video tutoring, on-demand tutoring, QA Review.
• Maintain a minimum QA score of 80% or above across all assigned activities.
• Deliver high-quality responses aligned with academic standards during live support interactions.
• Review mentor session content based on updated internal guidelines.
• Provide structured feedback on externally sourced academic content across all difficulty levels.
• Support students through on-demand video explanations and Q&A sessions to enhance understanding.
• Train and mentor new experts during their first 90 days of onboarding and provide ongoing support to MNEs.

Skills

Learner empathy

Structured feedback

Explain technical concepts

Mentoring

Collaboration with mentors/SMEs

Clear communication

Education

B.E./B.Tech / MBA / M.Tech / BSc / MSc

Tools

Jira

Confluence

MS Project

Asana

Smartsheet

Trello

Miro

Lucidchart

Tableau

Power BI

SQL basics

Job description

## Facilitator- Technical Project ManagementApply: Jasola, New Delhi: Full time: Posted Today: End Date: December 31, 2026 (30+ days left to apply): R5418****Job Description****Role: Facilitator – Technical Project Management(TPM)Location: Remote (India)Position OverviewThe Facilitator – Technical Project Management plays a critical role in deliveringhigh-quality academic support and learning experiences to students enrolled in theTechnical Project Management program. The Facilitator is responsible for conducting liveinstructional sessions, supporting students through on-demand tutoring and videoexplanations, performing quality assurance reviews, and actively contributing to learnerengagement initiatives.This role requires strong learner empathy, structured feedback capability, and the ability tosimplify complex project management and technical concepts for beginner andintermediate learners. The Facilitator will collaborate closely with mentors and academicteams to improve delivery quality, strengthen curriculum effectiveness, and support newlyonboarded experts (MNEs).Candidates with a strong academic background and research orientation, or those currentlypursuing a PhD in Engineering Management, Information Systems, OperationsManagement, Computer Science, or related disciplines, will be given preference.Eligibility Criteria• Minimum 4+ years of industry and/or teaching experience in Technical ProjectManagement, IT Project Management, or Software Delivery Management• Strong track record of delivering technical projects end to end, from initiation toclosure• Preference for candidates currently pursuing a PhD in Engineering Management,Information Systems, Operations Management, Computer Science, or relateddomains• Bachelor's or Master's degree in Engineering / Technology / Management / relateddisciplines preferred• Prior experience in EdTech, mentoring, or online instruction is an added advantage• Strong communication skills with the ability to teach US-based learners• Experience conducting sessions using Zoom or similar virtual learning platforms• Strong grasp of modern project management tools and workflows• Ability to provide structured, actionable learner feedback• Ability to mentor junior experts and contribute to academic quality improvementinitiative Primary Responsibilities• Perform all core academic support activities, including:o Live Lessonso Weekly Video Tutoringo On-Demand Tutoring Supporto QA Review• Maintain a minimum QA score of 80% or above across all assigned activities• Deliver high-quality responses aligned with academic standards during live supportinteractions• Review mentor session content based on updated internal guidelines• Provide structured feedback on externally sourced academic content across alldifficulty levels• Support students through on-demand video explanations• Conduct interactive Q&A sessions to enhance conceptual clarity• Participate in community engagement initiatives to support learner success• Identify learner knowledge gaps and escalate insights to Leads• Train and mentor MNEs during their first 90 days of onboarding• Provide continuous process support to MNEs in their day-to-day academic activities• Collaborate with mentors and academic teams to strengthen delivery quality• Suggest improvements to:o Activity guidelineso Internal processeso Learning workflows• Contribute recommendations for curriculum updates and new course additionsaligned with market demand• Monitor incoming academic workload and recommend shift redistribution whenrequired• Prepare contribution reports on:o SME academic effectivenesso Live support engagement quality• Curate emerging tools, methodologies, and technologies relevant to TechnicalProject Management programsSecondary Responsibilities• Evaluate video support interactions, live lesson delivery quality, and on-demandtutoring responses as per defined QA standards• Present structured insights and recommendations to support process improvementinitiatives and academic delivery effectiveness• Assist in strengthening instructional delivery frameworks, learner engagementstrategies, and overall academic support quality across facilitator activities• Support curriculum alignment with evolving industry project management practicesand hiring expectations• Assist in identifying opportunities to improve overall learner experience across theprogramSubject Expertise Requirements – Technical ProjectManagementProject Management FoundationsCandidates should demonstrate strong working knowledge of:• Project lifecycle (initiation, planning, execution, monitoring, closure)• Agile, Scrum, Kanban, Waterfall, and hybrid delivery methodologies• Scope, schedule, cost, and resource management• Work breakdown structures (WBS), estimation techniques, and Gantt/timelineplanning• Dependency mapping and critical path method (CPM)• Stakeholder identification, engagement, and communication planning• Project charter, requirements gathering, and acceptance criteria• Release and deployment planningTechnical AcumenStrong understanding of:• Software development lifecycle (SDLC) and DevOps/CI-CD fundamentals• System architecture basics (APIs, databases, microservices, cloud)• Technical trade-off analysis and technical debt management• Cloud and infrastructure fundamentals (AWS / Azure / GCP)• Testing and QA processes (UAT, regression, release readiness)• Security, privacy, and compliance considerations• Incident management and postmortemsTools & PlatformsHands-on experience with:• Jira• Confluence• MS Project / Asana / Smartsheet / Trello (good to have)• Miro / Lucidchart (collaboration and diagramming tools)• Dashboards and reporting tools (e.g., Tableau, Power BI)• Basic SQL or data querying (good to have)Risk, Metrics & Governance Working knowledge of:• Risk identification, assessment, and mitigation planning (RAID logs)• Project health metrics, KPIs, and status reporting• Velocity, burndown/burnup charts, and earned value management (EVM)• Change control and escalation processes• Retrospectives and lessons learnedBonus Skills (Preferred)Exposure to:• PMP, CAPM, PRINCE2, CSM, PSM, or equivalent certifications• Scaled Agile frameworks (SAFe) and multi-project coordination• Distributed and cross-functional team leadership• Vendor and contract management• Budgeting and resource forecasting• Project management office (PMO) practices and templatesEducation Requirements• B.E. / B.Tech / MBA / M.Tech / BSc / MSc or equivalent qualification• Certification in Project Management, Agile, or Technical Project Management(PMP, CAPM, CSM, PRINCE2, etc.) preferred• Minimum 15 years of full-time educationKey CompetenciesIdeal candidates should demonstrate:• Strong learner empathy• Structured feedback ability• Project plan and case study critique skills• Capstone project evaluation capability• Communication clarity for live instruction• Ability to explain technical concepts to non-technical learners• Collaboration with mentors and SMEs• Continuous learning mindsetWhy do we exist?Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Chegg Skills, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.