Expert - Empower CDS

Merck Group; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Merck Group in Bengaluru, India is seeking an experienced Empower CDS administrator to lead global setup, configuration, implementation, and ongoing support across multiple laboratory sites.

You will collaborate with global teams, Lab IT, and vendor partners to ensure standardized, compliant, secure Empower environments, manage templates, security, and integrations with SDMS and LIMS, while supporting site deployments and validations.

Qualifications

• 6–10+ years in Empower CDS administration and global setup.
• Experience with configuring projects, users, roles, and security.
• Experience with CDS infrastructure, databases, and app servers.
• Experience in GxP/regulatory laboratory environments.

Responsibilities

• Lead global Empower CDS/GCDS setup across multiple sites.
• Configure Empower projects, users, roles, and security settings.
• Support integration with SDMS/LIMS and instrument systems.
• Provide technical guidance and incident root-cause analysis.

Skills

Global Empower CDS administration

Setup and configuration

Troubleshooting and RCA

Security and user management

GxP / regulated environments

Collaboration with cross-functional IT

LACE configuration knowledge

SDMS/LIMS integration

Tools

Waters Empower CDS/GCDS

LACE

SDMS

LIMS

Job description

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.

Your Role

The candidate will be responsible for the global setup, configuration, implementation, and operational support of Waters Empower CDS/GCDS across multiple laboratory sites. The role requires close collaboration with global business teams, Lab IT, infrastructure teams, Waters/vendor teams, and local site stakeholders to ensure standardized, compliant, secure, and stable Empower environments.

Who You Are

• 6 –10+ years of hands-on experience in Empower CDS administration, global setup, configuration, implementation, and ongoing support.
• Perform global Empower CDS/GCDS setup and configuration across multiple sites.
• Configure Empower projects, systems, users, roles, privileges, and security settings.
• Support Empower Enterprise/Network architecture, database and application components.
• Knowledge of Empower security, user management, projects, systems, privileges, and administration.
• Experience with LACE configuration and troubleshooting.
• Understanding of CDS infrastructure, databases, application servers, and network dependencies.
• Experience supporting GxP / regulated laboratory environments.
• Experience with integrations involving SDMS, LIMS, instruments, and other laboratory systems.
• Manage global templates, standards, configuration baselines, and site-specific requirements.
• Support LACE configuration and integration with Empower environments where applicable.
• Perform troubleshooting and root-cause analysis for Empower application and configuration issues.
• Coordinate with Waters/vendor teams for complex technical issues and product-related problems.
• Support new site deployments, migrations, upgrades, and system validations.
• Ensure configurations follow global standards, GxP requirements, and applicable compliance procedures.
• Prepare and maintain technical documentation, SOPs, configuration documents, and knowledge articles.
• Support incident, problem, and change management activities.
• Participate in implementation projects and provide technical guidance to junior team members.
• Support system performance, stability, and continuous improvement initiatives.

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!