Expert - CI

NielsenIQ; Vadodara; On-site; INR 1,500,000 - 2,200,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NielsenIQ is seeking a Senior Expert CI in Vadodara to interpret client requirements, develop SOPs, and ensure QA across projects. You will coordinate with Operations, GSO, HUB, Compliance & Tech to resolve ambiguities and train teams on evolving client needs, including GenAI integration.

The role emphasizes strong English proficiency, 7+ years in client servicing or compliance, and the ability to manage end-to-end client instructions in a multi-country setup.

Qualifications

• Bachelor's degree required; Master’s degree an advantage.
• Strong proficiency in English (written and verbal); additional languages a plus.
• 7+ years of experience in client servicing, operations, or compliance.
• Prior exposure to global client instructions and multi-country operations is a plus.

Responsibilities

• Interpret client instructions and create actionable workflows.
• Maintain a centralized repository of client guidelines and update it regularly.
• Translate client requirements into SOPs and ensure adherence across teams.
• Conduct audits to confirm compliance with client expectations.
• Act as SME for client instructions during onboarding, reviews, and escalations.
• Collaborate with cross-functional teams (Operations, GSO, HUB, Compliance & Tech) to resolve ambiguities.
• Identify gaps in instruction interpretation and propose process improvements.
• Train internal teams on evolving client requirements and best practices.
• Define long-term GenAI strategy aligned with business goals.
• Possess E2E knowledge of CI platforms (NRSP, Eclipse, Discover & GTC/GTX).
• Demonstrate strong analytical and documentation skills.
• Exhibit excellent communication and stakeholder management abilities.
• Show deep understanding of compliance and regulatory frameworks.

Skills

GenAI awareness

Stakeholder management

Data analysis

Documentation

SOP creation

MS Office

ERP systems

Education

Bachelor's degree

Master's degree

Tools

ERP systems

Workflow management tools

AI platforms

Job description

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com .

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Description

The Expert CI will serve as the primary authority for interpreting, validating, and implementing client input specific requirements across projects, Quality and deliverables. This role ensures that all operational output strictly adhere to client guidelines, compliance standards, and quality benchmarks, while enabling seamless communication between internal teams and external stakeholders.

Key Responsibilities

• Interpretation & Documentation
  • Analyze client-provided instructions, contracts, and specifications to create actionable workflows.
  • Maintain a centralized repository of client guidelines and update it regularly.
• Execution & Quality Assurance
  • Translate client requirements into operational SOPs and ensure adherence across teams.
  • Conduct audits and validations to confirm compliance with client expectations.
• Stakeholder Management
  • Act as the subject matter expert for client instructions during onboarding, reviews, and escalations.
  • Collaborate with cross-functional teams (Operations, GSO, HUB, Compliance & Tech) to resolve ambiguities.
• Identify gaps in instruction interpretation and propose process enhancements.
• Train internal teams on evolving client requirements and best practices.
• Must have strong awareness of Generative AI (GenAI), including a solid understanding of AI capabilities, applications, and industry background.
• Ability to define long term GenAI strategy aligned with business Goals
• E2E knowledge of CI (NRSP, Eclipse, Discover & GTC/GTX platform)
• Strong analytical and documentation skills.
• Excellent communication and stakeholder management abilities.
• Deep understanding of compliance, regulatory frameworks, and client-specific nuances.
• Proficiency in tools for workflow management and reporting (e.g., MS Office, ERP systems).

Qualifications

• Bachelor’s degree required; Master’s degree is an advantage.
• Strong proficiency in English (written and verbal); additional language skills will be an added advantage
• 7+ years of experience in client servicing, operations, or compliance roles.
• Prior exposure to global client instructions and multi-country operations is a plus.

Additional Information

• Flexible working environment
• Volunteer time off

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion