Experienced TSC Engineer
Volvo Group
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Job summary
Volvo Group is seeking an Experienced TSC Engineer in Bengaluru, India to strengthen our global Technical Support Center. You will act as a senior technical resource for complex diagnostics, analyze recurring issues, and drive continuous improvement with cross-functional teams to deliver high-quality support.
The role emphasizes automation, data-driven decisions, and collaboration with Product Development, Quality, and content teams.
Qualifications
- Bachelor's degree in Mechanical Engineering or equivalent technical discipline.
- Minimum 7 years of experience in technical support, diagnostics, quality, or related engineering functions.
- Strong knowledge of diagnostic tools, troubleshooting methodologies, and support processes.
- Experience with process development, quality audits, and continuous improvement initiatives.
- Knowledge of reporting and automation tools (Python, Power BI, or similar) is an advantage.
- Excellent analytical and problem-solving skills.
- Strong stakeholder management and communication capabilities.
- Experience coaching, mentoring, or training colleagues is highly desirable.
- Ability to manage multiple priorities and work effectively in a global environment.
Responsibilities
- Act as a senior technical resource for complex diagnostic and support cases.
- Analyze recurring technical issues and identify root causes and improvement opportunities.
- Support the flow of Argus cases and contribute to reducing overall case lead times.
- Coordinate cross-functional problem-solving activities involving technical support, development, and quality functions.
- Contribute to investigations and provide data-driven recommendations for corrective actions.
- Drive continuous improvement initiatives across the TSC support chain.
- Develop and implement automation solutions, dashboards, and reporting tools to improve efficiency.
- Identify systemic issues and proactively work to eliminate recurring support cases.
- Lead process improvement activities both locally and globally.
Skills
Education
Tools
Job description
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
We value your data privacy and therefore do not accept applications via mail.
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
hire team players who are ready to create real customer impact. Our decentralized teams work close to our customers, with speed and autonomy, to build what they truly need.
Join us to collaborate on innovative, sustainable technologies that redefine how we design, build, and deliver value. Bring your curiosity, your expertise, and your collaborative energy, and together, we’ll turn bold ideas into tangible solutions for our customers and contribute to a more sustainable tomorrow.
Are you passionate about solving complex technical challenges and driving continuous improvement? We are looking for an Experienced TSC Support Engineer who can combine technical expertise, customer focus, and innovation to strengthen our global Technical Support Center (TSC). In this role, you'll help improve processes, prevent recurring issues, and drive support excellence across the organization.
- Act as a senior technical resource for complex diagnostic and support cases.
- Analyze recurring technical issues and identify root causes and improvement opportunities.
- Support the flow of Argus cases and contribute to reducing overall case lead times.
- Coordinate cross-functional problem-solving activities involving technical support, development, and quality functions.
- Contribute to investigations and provide data-driven recommendations for corrective actions.
- Drive continuous improvement initiatives across the TSC support chain.
- Develop and implement automation solutions, dashboards, and reporting tools to improve efficiency and visibility.
- Identify systemic issues and proactively work to eliminate recurring support cases.
- Participate in audits and quality reviews to strengthen support processes and case-handling standards.
- Lead process improvement activities both locally and globally.
- Conduct case quality audits and provide constructive feedback to support teams.
- Lead global GDSP documentation activities and ensure knowledge is maintained and shared effectively.
- Develop troubleshooting methodologies, best practices, and support playbooks.
- Support validation activities for systems, content, diagnostic tools, and pilot programs.
- Coach and support TSC team members in handling complex technical cases.
- Deliver training and competency development activities for support coordinators and engineers.
- Serve as a mentor and role model for technical and operational excellence.
- Foster a culture of collaboration, learning, and continuous improvement.
- Work closely with Product Development, Application Support, Content Teams, and Quality organizations.
- Participate in forums such as field quality meetings (FQM), quality reviews, and global support communities.
- Act as the primary contact for assigned TSC work packages, Truck Dealer support issue related GDSP platform.
- Represent the customer perspective and provide feedback that influences future product and support improvements.
- Bachelor's degree in Mechanical Engineering or equivalent technical discipline.
- Minimum 7 years of experience in technical support, diagnostics, quality, or related engineering functions.
- Strong knowledge of diagnostic tools, troubleshooting methodologies, and support processes.
- Experience with process development, quality audits, and continuous improvement initiatives.
- Knowledge of reporting and automation tools (Python, Power BI, or similar) is an advantage.
- Excellent analytical and problem-solving skills.
- Strong stakeholder management and communication capabilities.
- Experience coaching, mentoring, or training colleagues is highly desirable.
- Ability to manage multiple priorities and work effectively in a global environment.
- Customer-focused with a proactive mindset.
- Structured, professional, and result-oriented.
- Strong collaboration and relationship-building skills.
- Comfortable challenging existing ways of working constructively.
- Passionate about continuous improvement and operational excellence.
- Ability to communicate effectively with both technical specialists and business stakeholders.
- Self-driven, adaptable, and committed to delivering high-quality outcomes.
You will collaborate extensively with:
- TSC Extended Team
- Front Office and Back Office organizations
- Product Development teams
- Application and Content Support teams
- Quality and Diagnostics organizations
- Global TSC network and stakeholders
At Volvo Group, you will have the opportunity to make a direct impact on customer satisfaction, product quality, and support excellence. You will be part of a global network of experts working together to solve complex challenges, drive innovation, and shape the future of technical support.
If you are passionate about technical problem-solving, continuous improvement, and making a difference for our customers worldwide, we would love to hear from you.
Job Category: Engineering
Organization: Trucks Technology & Industrial
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
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