Experience Executive-Footwear and BPC

Think9 Consumer Technologies; Delhi; On-site; INR 223,000 - 391,000; Full time

Job summary

Broadway is seeking an Experience Executive to visit customers at their homes in Delhi NCR, delivering a personalized footwear or Beauty and Hair Products trial experience. You will assess preferences, guide options, and create premium product experiences.

Responsibilities include conducting trials, understanding customer requirements, explaining product features and styling, maintaining product knowledge, managing appointments, and traveling to client locations to ensure a seamless customer

Qualifications

• 2-3 years of experience in footwear, fashion, Beauty retail, lifestyle retail, customer experience, sales, or a related customer-facing role.
• Good understanding of footwear, fit, sizing, styles, and product features.
• Strong communication and interpersonal skills.
• Must own a two-wheeler/four-wheeler and be comfortable travelling to customer locations across Delhi NCR.

Responsibilities

• Visit customers at their locations to conduct footwear or Beauty and Hair Products trial experience.
• Understand customers' preferences, requirements, usage needs and fitment.
• Help customers try and experience different product options.
• Explain product features, benefit, application and styling.
• Create a personalized and engaging customer experience.
• Maintain strong knowledge of footwear categories, brands, styles, and trends.
• Capture customer feedback and share insights with the internal team.
• Manage customer appointments and travel efficiently.
• Ensure footwear samples/products are handled and maintained properly.

Skills

Footwear knowledge

Customer communication

Interpersonal skills

Travel readiness

Job description

About Broadway

Broadway is a first-of-its-kind experiential retail destination bringing together 200+ digital-first and indie brands across fashion, beauty, lifestyle, and wellness. We create immersive experiences that help customers discover and experience products in a new way.

About the Role

We are looking for a Experience Executive who will visit customers at their homes and create a personalized footwear or Beauty and Hair Products trial experience.

You will help customers discover and try footwear, understand their preferences and requirements, guide them through the available options, and create a seamless, premium product experience.

Key Responsibilities

• Visit customers at their locations to conduct footwear or Beauty and Hair Products trial experience.
• Understand customers' preferences, requirements, usage needs and fitment.
• Help customers try and experience different product options.
• Explain product features, benefit, application and styling.
• Create a personalized and engaging customer experience.
• Maintain strong knowledge of footwear categories, brands, styles, and trends.
• Capture customer feedback and share insights with the internal team.
• Manage customer appointments and travel efficiently.
• Ensure footwear samples/products are handled and maintained properly.

Requirements

• 2-3 years of experience in footwear, fashion, Beauty retail, lifestyle retail, customer experience, sales, or a related customer-facing role.
• Good understanding of footwear, fit, sizing, styles, and product features.
• Strong communication and interpersonal skills.
• Customer-first approach with a polished and professional personality.
• Comfortable conducting product demonstrations and interacting with customers at their locations.
• Must own a two-wheeler/four-wheeler and be comfortable travelling to customer locations across Delhi NCR region.

Ideal Candidate

A customer-focused professional with a strong understanding of footwear or Beauty, who enjoys interacting with customers and creating memorable product experiences. The ideal candidate should be confident, well-presented, comfortable travelling, and passionate about helping customers find the right product