Executive- Customer Success

Biofuelcircle; Lucknow; On-site; INR 600,000 - 900,000; Full time

Job summary

BiofuelCircle is expanding its Customer Success team to ensure smooth onboarding, comprehensive training, and higher platform usage.

This role centers on POC management, onboarding and training, ongoing customer engagement with monthly business reviews, reactivation of dormant accounts, and reliable first-line support across inquiries and escalations.

Responsibilities

• POC management: drive and complete the POC for newly onboarded customers; provide dedicated support during onboarding.
• Onboarding & training: conduct sessions for new and existing customers to drive adoption and usage.
• Engagement & business reviews: lead Monthly Business Review meetings to track progress and strengthen relationships.
• Reactivation of dormant accounts: identify inactive customers and implement tailored reactivation plans.
• Customer support & issue resolution: serve as the primary contact for queries and escalations; coordinate with internal teams for timely resolution.

Job description

Job Summary

BiofuelCircle s Customer Success team is responsible for subscriber onboarding, user training, and customer support to ensure a higher level of usage and utility of the platform. The Customer Success team s role is pivotal in ensuring subscriber and platform success.

Responsibilities

• Proof of Concept (POC) Management: Drive and complete the POC process for newly onboarded customers. Provide dedicated support and guidance during the POC phase to ensure a seamless onboarding experience.
• Customer Onboarding & Training: Conduct training sessions for both new and existing customers to ensure effective adoption and usage of the platform. Customize training as per customer profiles to maximize engagement and usability.
• Customer Engagement & Business Reviews: Lead Monthly Business Review (MBR) meetings with customers to track progress, identify opportunities, and strengthen relationships. Proactively identify customer needs and explore opportunities for cross-selling and up-selling value-added services.
• Reactivation of Dormant Accounts: Identify and engage with dormant or inactive customers to understand reasons for inactivity. Develop and execute tailored reactivation plans to revive business relationships.
• Customer Support & Issue Resolution: Act as the primary point of contact for all customer queries, requests, and escalations. Collaborate with internal teams to ensure timely resolution and consistent customer satisfaction.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.