Executive - Customer Services

Capita; Pune District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading consulting firm in Pune District, India is seeking a candidate to undertake a variety of technical and administrative tasks. The role involves delivering timely support to customers, ensuring the accuracy and confidentiality of information, and adhering to organizational processes. The ideal candidate will help in managing enquiries and administration effectively, contributing to better outcomes for all stakeholders.

Responsibilities

• Deliver timely and efficient support according to customer requirements and SLA.
• Responsible for the care, accuracy, confidentiality, security and maintenance of information.
• Adhere to all policies, processes and business rules.
• Manage follow up enquiries and administration.

Job description

Undertakes a wide range of technical/specialist administrative tasks in an effective, efficient and professional manner.

Job Description

• Deliver timely and efficient support according to customer requirements and SLA
• Responsible for the care, accuracy, confidentiality, security and maintenance of information
• Adhere to all policies, processes and business rules
• Manage follow up enquiries and administration

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.