Executive_ASK HR_PUNE

Vodafone Group Plc; Pune District; On-site; INR 500,000 - 750,000; Full time

Job summary

VOIS (Vodafone Intelligent Solutions) in Pune is seeking a customer-focused HR Operations Advisor to be the first point of contact for employees seeking guidance on HR policies and services. You will handle queries via email, web chat, and online platforms, ensuring resolution within defined SLAs and contributing to employee experience.

The role offers collaboration with HR Centres of Excellence and opportunities to drive continuous process improvements in HR operations.

Qualifications

• Graduate in any discipline.
• 1–5 years experience in HR Operations, shared services, employee support or customer service.
• Strong verbal and written communication skills.
• Good interpersonal and stakeholder management.
• Ability to use judgement when handling employee queries.
• Detail-oriented with focus on accuracy and data integrity.
• Comfortable working within defined processes, service levels and performance measures.
• Proactive problem-solving and process improvement mindset.

Responsibilities

• Respond to employee HR queries via email, web chat, and HR tickets.
• Provide guidance on HR policies and standard operating procedures.
• Follow up with stakeholders to ensure timely resolution of requests.
• Maintain service delivery in line with SLAs and quality standards.
• Ensure activities are completed accurately and with data integrity.
• Support a positive employee experience through professional communication.
• Collaborate with HR teams to stay updated on policy changes.
• Identify opportunities to improve processes and efficiency.

Skills

Verbal & written communication

Interpersonal skills

Stakeholder management

Problem solving

Attention to detail

Judgement and decision making

Process adherence

Customer experience focus

Education

Graduate in any discipline

Job description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a customer-focused HR Operations Advisor to act as the first point of contact for employees seeking guidance on HR policies, processes, and services. Based in Pune, this role supports employees through email, web chat, and online HR platforms, ensuring queries are resolved accurately, efficiently, and within agreed service levels. The role offers an opportunity to contribute to employee experience, collaborate with HR Centres of Excellence, and support continuous process improvement initiatives within HR Operations.

What you will do

• Respond to employee HR queries received through email, web chat, and online HR ticketing systems.
• Provide accurate guidance on HR policies, processes, and standard operating procedures.
• Follow up with relevant stakeholders and support teams to ensure timely resolution of employee requests.
• Maintain service delivery in line with agreed Service Level Agreements (SLAs) and quality standards.
• Ensure all activities are completed accurately and in a timely manner while maintaining data integrity.
• Support a positive employee experience through professional and effective communication.
• Collaborate with HR teams to remain up to date on policy and process changes.
• Identify opportunities to improve processes, enhance efficiency, and strengthen service delivery.
• Contribute to team performance by working towards defined KPIs and service objectives.

Who you are

• A graduate in any discipline.
• Experience of 1 to 5 years in HR Operations, shared services, employee support, customer service, or a related environment.
• Strong verbal and written communication skills with the ability to explain information clearly and professionally.
• Good interpersonal and stakeholder management skills.
• Ability to use judgement when handling employee queries and determining appropriate solutions.
• Detail-oriented with a focus on accuracy, quality, and customer experience.
• Comfortable working within defined processes, service levels, and performance measures.
• Problem-solving skills with a proactive approach to issue resolution.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to build expertise across a broad range of HR policies and employee services.
• Exposure to a global HR shared services environment.
• Collaboration with specialised HR teams and cross-functional stakeholders.
• Development of customer service, stakeholder management, and operational excellence skills.
• Experience of working in a performance-driven environment focused on service quality and employee experience.
• Opportunity to contribute to continuous improvement initiatives and process enhancements.

What skills you will learn

• Employee query management and case resolution.
• HR policy interpretation and employee advisory support.
• Service level management and operational performance delivery.
• Stakeholder engagement and professional communication.
• HR service management tools and ticketing platforms.
• Process improvement and quality management techniques.
• Data accuracy, compliance, and audit readiness practices.
• Customer-centric problem-solving within a global organisation.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Follow us on social media and #StayConnected

LinkedIn: https://www.linkedin.com/company/vois

Facebook: https://www.facebook.com/voisglobal

Instagram: https://www.instagram.com/voisglobal/

You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2