Execution Lead, myProcurement

BP; India; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

bp in Pune, India, is seeking a Helpdesk Lead to act as the technical expert for SAP/Coupa and Salesforce, driving end-to-end S2P process ownership.

You will lead the Coupa procurement team, manage transitions to BAU, ensure SOP readiness, governance, and post-go-live hypercare, collaborating with IT, vendors and business users to deliver value.

Qualifications

• Bachelor's degree in Finance or Accounting (B.Com).
• Strong hands-on experience with Coupa Procurement Platform.
• Knowledge of SAP ECC / Ariba integration with Coupa.
• Night shift work aligning to US business hours (6:30 PM–3:30 AM).
• Minimum 8+ years in managing client-service oriented functions.

Responsibilities

• Lead and manage the end-to-end Coupa Procurement team.
• Oversee transition of new processes and tools into BAU operations.
• Ensure SOP readiness, documentation review, and process stabilization.
• Partner with project teams, IT, and vendors to onboard workflows.
• Monitor SLA, quality, and customer satisfaction targets.

Skills

Salesforce

Coupa

SAP ECC

Ariba

Education

Bachelor's Degree in Finance or Accounting (B.Com)

Tools

Coupa

Salesforce

SAP ECC

Ariba

Job description

At bp, we're reimagining energy for people and our planet. We have a bold ambition: be a net zero company by 2050 or sooner, and help the world get to net zero. Creating a more efficient business that makes the best use of its resources is a critical part of getting there. And that's what our new global business services (GBS) centre in Pune, India is here to do - put digital at the heart of our business and accelerate the transformation of bp's business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the GBS centre will drive cutting-edge digital solutions and agile ways of working.

Helpdesk Lead is expected to act as technical expert for SAP/Coupa and Salesforce by trouble shooting and provide problem resolutions for purchasing activity. The role supports delivery of BP business and functional strategies by driving efficiency and effectiveness across end-to-end FBT Procurement and Group Source to Pay (S2P) process ownership. The role provides expertise in management of the S2P Global Process Design Standards. As a key member of the Agile Squad's, this role is highly collaborative which will involve integrated process optimisation opportunities into product backlog/brainstorming sessions and will working closely with the Squad team and process execution team to form the correct solutions that will meet the different business needs.

• Support Squads to implement timely and disruptive improvements in existing processes delivering better value and experience
• Lead and manage the end-to-end Coupa Procurement team.
• Lead the successful transition of new processes, tools, and operational activities into BAU operations.
• Ensure seamless knowledge transfer, documentation review, SOP readiness, and process stabilization during transition phases.
• Partner with project teams, collaborators, and business users to drive smooth onboarding of new workflows and system enhancements.
• Identify transition risks, develop mitigation plans, and ensure minimal disruption to business operations.
• Supervise post-go-live performance and drive hypercare support until processes are fully stabilized.
• Establish governance and reporting mechanisms to supervise transition milestones, readiness, and operational performance.
• Champion change management initiatives and drive user adoption of new processes and technologies.
• Ensure SLA, productivity, quality, and customer satisfaction targets are consistently achieved.
• Act as the primary issue point for high-priority and sophisticated Coupa-related issues.
• Monitor team performance and ensure effective workload management.
• Inspire, coach, and partner with business partners and 3rd party vendors to deliver outcomes whilst ensuring an inclusive culture
• Resolve issues that are escalated by the team and oversee and monitor their performance.
• Ensure compliance to relevant policies that may differ from country to country whenever possible, failing which may result in a negative impact on bp
• Champion the use of GBS Procurement and Supplier Management processes and tools to ensure Operational Excellence and improve overall Business performance

Accelerator Accountabilities

• Constantly scans for improvement opportunities and implements transformative solutions that solve our most challenging and complex problems.
• Experience leading process transitions, migrations, transformations, or large‑scale operational change initiatives.
• Proven track record of managing process stabilization and hypercare activities following go‑live implementations.
• Partner with Procurement, AP, Business Users, Vendor Master Data, IT, and Suppliers.
• Conduct governance meetings and operational reviews with stakeholders.
• Present operational metrics, risks, and improvement opportunities to leadership.
• Moves at a high pace while collaborating, managing risks, communicating, thinking globally and while demonstrating BP's values, behaviours and mindsets.
• Continuously promotes Agile methodology through both adopting agile principles and actively championing agile at every opportunity.
• Thinks Digital Delivery first through apply deep digital expertise to problems, through understanding and promoting automation and through analysing data to create breakthrough solutions.
• Builds capability through inspiring teams to learn new skills, adopt new practices and seek growth opportunities.

4. Qualifications, Competencies & Mindset

• Essential Education & Experience
• Bachelor's Degree in, Finance, Accounting (B.com)
• Strong hands‑on experience with Coupa tool Procurement Platform
• Knowledge of SAP ECC / Ariba integration with Coupa.
• This role requires working exclusively in the night shift (US business hours - 6.30 PM to 3.30 AM)
• Minimum 8+ years of experience managing a client‑service oriented function with experience in management of large corporate initiatives/projects, critical thinking, relationship management