Ex/Sr Ex Customer Success | Gurgaon

FieldAssist; Gurugram District; On-site; INR 600,000 - 800,000; Full time

Job summary

FieldAssist is looking for a motivated professional to join their Customer Success team in Gurugram, India. The ideal candidate will have 2-4 years of experience in handling client relationships and project execution, ensuring customer satisfaction through effective training and support.

Applicants with strong communication skills, a go-getter attitude, and proficiency in MS Excel and PowerPoint are encouraged to apply. FieldAssist offers a dynamic work environment involving close collaboration with clients and internal teams.

Qualifications

• 2-4 years of experience in a similar role.
• Demonstrated technical aptitude and enthusiasm for technology.
• Attention to detail and solution-oriented attitude.

Responsibilities

• Ensure smooth and timely project execution.
• Conduct in-depth training sessions for clients.
• Guide clients on product features and usage.
• Monitor user product adoption and usage.
• Build strong customer relationships.

Skills

Excellent verbal & written communication skills

Ability to multi-task

Proficient in MS Excel

Proficient in PowerPoint

Excellent problem-solving skills

Education

Engineering degree

Job description

We are looking for an energetic and motivated professional to join our Customer Success team with preferred experience in a similar role. In this role, one must apply empathy and a unique ability to understand customer needs to help directly drive FA’s success.

About FieldAssist

FieldAssist is a SaaS based technology platform transforming route‑to‑market capabilities of CPG companies across the value‑chain. From distributors to retailers, salesmen to leaders, all stakeholders are connected digitally through an integrated platform which simplifies how sales are planned, processed and predicted, and distribution is discovered, developed and deployed. Headquartered in Gurugram, India, and with clients in 10 countries in Asia and Africa, FieldAssist is a “Proud Partner to Great Brands,” delivering ready insights and powering GTM strategies for 600+ CPG brands including Godrej Consumers, Saro Africa, Danone, Haldiram’s, Eureka Forbes, Bisleri, Nilon’s, Borosil, Adani Wilmar, Philips, Ching’s and Mamaearth among others. FieldAssist is certified by Great Place to Work® for having created a great place to work for all its employees by excelling on the 5 dimensions of High‑Trust, High‑Performance Culture™ – Credibility, Respect, Fairness, Pride and Camaraderie.

Requirements

1. Work closely with external and internal stakeholders to ensure smooth and timely Project Execution
2. Conduct in-depth training sessions for Client Project stakeholders on using the Product
3. Assist with high severity requests or issue escalations as needed
4. Guide client on product features and how to use them
5. Drive Client Scale‑Ups to reach enterprise level penetration
6. Update client about new feature developments and enhancements according to client business requirements
7. Monitor user product adoption and usage
8. Configuration and demonstrating the product to client pre‑execution, if needed
9. Ensure customer satisfaction and build strong customer relationships. Travel to client office location/ Client visit as per requirement

Who we're looking for

• Engineering graduates with 2‑4 years of experience
• Excellent verbal & written communication & presentation skills
• Ability to multi‑task and work in a challenging fast paced environment
• Go‑getter attitude and a strong work ethic
• Proficient in MS Excel & PowerPoint
• Excellent problem‑solving skills, attention to detail and solution‑oriented attitude
• Enthusiasm about technology with demonstrated technical aptitude

Know Your Leader

Customer Success at FieldAssist is one of the largest teams headed by Chitransh Jain, an IIT graduate who first started his journey with Tata Consulting Engineers and became a part of the FA in 2017. He drives exceptional customer experience and firmly believes that customers play an important role in enhancing the quality of the product. He is ably supported by his team members who help the customers get the maximum output from the product thus leading to their business growth.