EWM - Consultant - L2

NTT DATA Business Solutions; Pune District; On-site; INR 900,000 - 1,350,000; Full time

Job summary

NTT DATA Business Solutions in Pune is seeking an SAP S/4HANA EWM L2 AMS Consultant to provide functional support for warehouse operations. You will handle incidents, service requests, and changes, coordinate with L3/technical teams, and contribute to testing, documentation, and continuous improvement of SAP EWM processes.

The role requires 4–7 years of SAP EWM experience, strong troubleshooting skills, and collaboration with SAP MM/SD/PP/QM/ABAP teams.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Supply Chain, Logistics, or a related field.
• 4–7 years SAP EWM experience, including 2–3 years AMS/production support.
• Hands-on experience with SAP S/4HANA EWM, preferably embedded EWM.
• Strong understanding of warehouse management and logistics business processes.
• Experience in troubleshooting warehouse task, warehouse order, delivery, stock, and process configuration issues.
• Experience with SAP MM, SD, PP, QM, ABAP integrations.

Responsibilities

• Provide L2 AMS support for SAP S/4HANA EWM incidents, service requests, changes, and user queries within SLAs.
• Analyze, troubleshoot, and resolve functional issues related to warehouse operations; escalate to L3 when needed.
• Monitor tickets, prioritize critical issues, provide timely updates, and ensure closure with proper resolution docs.
• Support end-to-end EWM warehouse processes: inbound/outbound delivery processing, goods receipt, putaway, stock movements.
• Coordinate with SAP MM, SD, PP, QM, TM, ABAP teams to resolve integration-related issues.
• Prepare functional specs for minor enhancements, reports, forms, interfaces, and fixes.
• Support testing (SIT, UAT), and deployment validation; maintain SOPs and knowledge artifacts.
• Identify recurring issues and propose process improvements and automation opportunities.

Skills

SAP S/4HANA EWM

AMS support

Incident management

L2 support

Documentation

Stakeholder management

Analytical skills

Communication

Education

Bachelor’s degree in Engineering / CS / Supply Chain / Logistics

Tools

ServiceNow

Jira

Remedy

Job description

Skill: SAP S/4HANA EWM - L2 AMS Consultant

Location: Pune

Experience: 4–7 years

Employment Type: Full-time

Role Overview

We are looking for an SAP S/4HANA Extended Warehouse Management (EWM) L2 AMS Consultant to provide functional application support for warehouse operations. The role involves incident and service-request handling, issue analysis, configuration support, coordination with L3/technical teams, testing, documentation, and continuous improvement of SAP EWM processes.

Key Responsibilities

• Provide L2 AMS support for SAP S/4HANA EWM incidents, service requests, changes, and user queries within agreed SLAs.
• Analyze, troubleshoot, and resolve functional issues related to warehouse operations; escalate complex defects to L3 teams where necessary.
• Monitor tickets, prioritize critical business issues, provide timely updates, and ensure closure with proper resolution documentation.
• Support end-to-end EWM warehouse processes, including:
• Inbound delivery processing
• Goods receipt and putaway
• Warehouse task and warehouse order management
• Stock removal, picking, packing, staging, and goods issue
• Outbound delivery processing
• Physical inventory and cycle counting
• Stock types, stock transfers, posting changes, and scrapping
• Handling units (HU), batch-managed stock, and serial number processes
• Support warehouse structure configuration and master data, including warehouse number, storage types, storage sections, activity areas, work centers, doors, staging areas, and process-oriented storage control.
• Assist in configuring and supporting putaway, picking, replenishment, slotting, rearrangement, and exception handling processes.
• Coordinate with SAP MM, SD, PP, QM, TM, and ABAP teams to resolve integration-related issues.
• Support EWM integration with S/4HANA ERP processes, including deliveries, inventory postings, production supply, and goods movements.
• Perform initial analysis of EWM queues, IDocs, warehouse monitor errors, delivery inconsistencies, and interface failures.
• Prepare functional specifications for minor enhancements, reports, forms, interfaces, and fixes.
• Support unit testing, SIT, UAT, regression testing, and deployment validation for changes and releases.
• Maintain incident records, knowledge articles, SOPs, test scripts, and functional documentation.
• Identify recurring issues and recommend process improvements, preventive actions, and automation opportunities.
• Support business users with training, process clarifications, and post-deployment hypercare activities.

Required Skills & Qualifications

• Bachelor’s degree in Engineering, Computer Science, Supply Chain, Logistics, or a related field.
• 4–7 years of SAP EWM experience, including at least 2–3 years in AMS or production support.
• Hands-on experience with SAP S/4HANA EWM, preferably embedded EWM.
• Strong understanding of warehouse management and logistics business processes.
• Functional knowledge of inbound, outbound, internal warehouse processes, physical inventory, and handling unit management.
• Experience in troubleshooting warehouse task, warehouse order, delivery, stock, and process configuration issues.
• Good understanding of EWM integration with MM, SD, PP, QM, and ABAP.
• Exposure to EWM Monitor, queues, IDocs, error handling, and interface troubleshooting.
• Experience working with ITSM processes such as incident, problem, change, and release management.
• Familiarity with ticketing tools such as ServiceNow, Jira, Remedy, or similar platforms.
• Strong analytical, communication, documentation, and stakeholder-management skills.

Preferred Qualifications

• Experience with decentralized EWM, RF framework, mobile RF devices, barcode scanning, and printer configuration.
• Knowledge of Production Integration, Warehouse Process Types, Process-Oriented Storage Control (POSC), Layout-Oriented Storage Control (LOSC), and Labor Management.
• Exposure to SAP Fiori applications for warehouse operations.
• Knowledge of EDI, IDocs, APIs, and middleware integration is desirable.
• SAP EWM certification is an added advantage.
• Experience supporting global warehouses, multi-site operations, or 24x7 support models is preferred.

Key Competencies

• Strong customer-service and ownership mindset
• Ability to manage incidents under SLA-driven support environments
• Effective coordination with business users and technical teams
• Structured troubleshooting and root-cause analysis skills
• Ability to manage multiple tickets and priorities
• Willingness to provide support during critical warehouse operations, releases, and planned maintenance windows

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