Event Management Operations Support

Zensar Technologies; Maharashtra; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Zensar Technologies is seeking an Event Management Operations Support professional to lead end-to-end automation initiatives and integrate monitoring with ITSM tools across diverse platforms. You will design, develop, and deploy automation solutions to enhance service reliability and operational efficiency.

You will collaborate with infrastructure and operations teams, build automation workflows, and maintain CI/CD pipelines while producing runbooks and knowledge bases for ongoing operations.

Qualifications

• 3+ years of experience with automation or process orchestration tools (e.g., StackStorm, Ayehu, Arago).
• Hands‑on experience with CI/CD pipelines such as Jenkins or GitHub Actions.
• Proficiency in infrastructure monitoring tools (SolarWinds, Site24x7, OpsRamp, ManageEngine).
• Strong background in integrating automation with ITSM platforms (ServiceNow, BMC Remedy, ManageEngine ServiceDesk+).
• Solid Unix/Linux and Windows administration skills; comfortable with basic command‑line tasks.
• Advanced scripting abilities in Bash, Python, Perl, and PowerShell.
• Knowledge of relational and NoSQL databases (MySQL, MSSQL, Oracle, MongoDB) and SQL querying.
• Experience developing integration programs using SOAP/REST web services.
• Familiarity with cloud services (AWS, Azure, GCP) and their APIs.
• Excellent communication, presentation, and problem‑solving skills; ability to work in a lean, agile environment.

Responsibilities

• Design, implement, and manage automation workflows using tools such as StackStorm, Ayehu, or Arago.
• Integrate and configure infrastructure monitoring solutions with ITSM platforms.
• Develop and support integration scripts using SOAP/REST APIs for ServiceNow, BMC Remedy, ManageEngine, and other ITSM tools.
• Create and maintain automation use‑case libraries for IT operations and incident response.
• Write and troubleshoot scripts in Bash, Python, Perl, and PowerShell across Unix/Linux and Windows environments.
• Collaborate with cloud teams to incorporate AWS/Azure/GCP services into automation workflows.
• Produce technical documentation, runbooks, and knowledge‑base articles for operational procedures.
• Monitor production automation jobs, resolve failures, and continuously improve reliability.
• Participate in cross‑functional meetings to articulate business benefits of automation solutions.

Skills

Automation

CI/CD

Unix/Linux

Windows administration

Scripting

Agile

Communication

Problem-solving

Tools

StackStorm

Ayehu

Arago

Jenkins

GitHub Actions

SolarWinds

Site24x7

OpsRamp

ManageEngine ServiceDesk+

ServiceNow

BMC Remedy

MySQL

MSSQL

Oracle

MongoDB

SOAP/REST

AWS

Azure

GCP

Job description

Job Description

The Event Management Operations Support professional will drive end‑to‑end automation initiatives, integrate monitoring and ITSM tools, and maintain CI/CD pipelines for Zensar Technologies Limited. Working closely with infrastructure and operations teams, you will design, develop, and deploy automation solutions that enhance service reliability and operational efficiency across diverse platforms and cloud environments.

Responsibilities

• Design, implement, and manage automation workflows using tools such as StackStorm, Ayehu, or Arago.
• Integrate and configure infrastructure monitoring solutions (SolarWinds, Site24x7, OpsRamp, etc.) with ITSM platforms.
• Develop and support integration scripts using SOAP/REST APIs for ServiceNow, BMC Remedy, ManageEngine, and other ITSM tools.
• Create and maintain automation use‑case libraries for IT operations and incident response.
• Write and troubleshoot scripts in Bash, Python, Perl, and PowerShell across Unix/Linux and Windows environments.
• Collaborate with cloud teams to incorporate AWS/Azure/GCP services into automation workflows.
• Produce technical documentation, runbooks, and knowledge‑base articles for operational procedures.
• Monitor production automation jobs, resolve failures, and continuously improve reliability.
• Participate in cross‑functional meetings to articulate business benefits of automation solutions.

Qualifications

• 3+ years of experience with automation or process orchestration tools (e.g., StackStorm, Ayehu, Arago).
• Hands‑on experience with CI/CD pipelines such as Jenkins or GitHub Actions.
• Proficiency in infrastructure monitoring tools (SolarWinds, Site24x7, OpsRamp, ManageEngine).
• Strong background in integrating automation with ITSM platforms (ServiceNow, BMC Remedy, ManageEngine ServiceDesk+).
• Solid Unix/Linux and Windows administration skills; comfortable with basic command‑line tasks.
• Advanced scripting abilities in Bash, Python, Perl, and PowerShell.
• Knowledge of relational and NoSQL databases (MySQL, MSSQL, Oracle, MongoDB) and SQL querying.
• Experience developing integration programs using SOAP/REST web services.
• Familiarity with cloud services (AWS, Azure, GCP) and their APIs.
• Excellent communication, presentation, and problem‑solving skills; ability to work in a lean, agile environment.

About Us

At Zensar, we’re “experience‑led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: “Together, we shape experiences for better futures”. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well‑being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.