ERC Generalist

Adobe; Dadri; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

Adobe is seeking an ERC Generalist Level 2 in Dadri, Uttar Pradesh, to serve as the primary contact for employee and manager inquiries. You will work with COEs to apply effective solutions and ensure timely, accurate responses across policies, procedures, and programs.

You will analyze case trends, deliver compliant service, and drive process improvements while collaborating with regional and global partners in a dynamic, data-driven environment.

Qualifications

• Handle inquiries from employees and managers with strong communication and judgement.
• Provide first-level mentoring on policies and lifecycle processes.
• Deliver consistent, compliant, high-quality customer service.
• Collaborate with COEs and global teams to improve processes.

Responsibilities

• Handle comprehensive employee and manager inquiries with clear communication.
• Provide first-level mentoring on policies and lifecycle processes.
• Deliver consistent, compliant customer service.
• Drive operational excellence in case management and documentation.
• Promote self-service with knowledge content and materials.
• Analyze case trends and sentiment data to identify gaps.
• Lead cross-functional initiatives across India and globally.
• Identify AI and automation opportunities with Tech teams.

Skills

Customer focus

Communication skills

Problem solving

Analytical thinking

Cross-functional collaboration

Ambiguity tolerance

Proactive approach

Ownership

Job description

Job Description:

ERC Generalist Level 2

Reporting To: Mgr– ERC

Experience Required: 7+ years of relevant HR Generalist experience

Profile Overview

Join Adobe as an ERC Generalist 2 and serve as the primary point of contact for employee and manager inquiries. This outstanding role offers broad exposure across the HR landscape, enabling manager and employee success through remarkable support and flawless service delivery.

You will manage a wide range of HR-related inquiries about policies, procedures, and programs. You will work closely with Centers of Excellence (COEs) to identify and apply effective solutions. The role requires strong customer focus, collaboration with regional and global partners, good judgment, and a proactive, data-driven approach to anticipate and address people-related needs in a dynamic environment.

Key Responsibilities

• Handle comprehensive employee and manager inquiries, including intricate and escalated situations, employing strong communication, critical thinking, and problem-solving skills.
• Provide first-level mentoring to employees and managers on employee discretionary policies, mentoring and various lifecycle processes and moments that matter.
• Deliver consistent, compliant, and high-quality customer service.
• Drive operational excellence across case management by ensuring accuracy, efficiency, documentation integrity, and timely resolution.
• Enable and promote self-service by contributing to high-quality, locally relevant knowledge content and support materials.
• Ensure knowledge is accurate, regionally compliant, and continuously improved through structured feedback and collaboration.
• Analyze case trends, operational metrics, and employee sentiment data to identify root causes, service gaps, and improvement opportunities.
• Maintain a data-driven approach, using insights to improve employee experience and streamline processes.
• Lead and contribute to India and global cross-functional initiatives aimed at resolving complex scenarios, optimizing workflows, reducing manual effort, and improving service delivery.
• Identify AI and automation opportunities and partner with Technology and collaborator teams to implement scalable solutions.
• Support the development and execution of global processes while ensuring regional alignment and compliance.
• Partner with multiple COE teams to orchestrate solutions across the entire employee lifecycle.
• Working with global teams in a highly matrixed global organization.
• Proactively anticipate operational risks and implement preventive, scalable solutions to mitigate impact.

Key Proficiencies

• Strong customer-focused approach with a dedication to delivering outstanding employee experience.
• Proactive approach with the ability to anticipate needs and act with ownership.
• Effective written and verbal communication skills.
• Practical problem-solving capability with good judgment.
• Critical thinking and analytical ability.
• Ability to clearly articulate problem areas and influence collaborators toward solutions.
• Strong solution-oriented focus with a continuous improvement approach.
• Empathy and sensitivity when handling employee matters.
• Ability to collaborate effectively across teams and functions.
• Comfort operating in ambiguity and navigating complex scenarios.
• Ability to thrive in a fast-paced, evolving environment.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail] or call [phone].

AI Use Guidelines for Interviews:Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during live interviews. See how we think about AI in the hiring experience.

Requirements: