Enterprise Architect

Genesys; India; Hybrid; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Flexible work options

Volunteer time off

Well-being resources

Education support

Job summary

Genesys is seeking an Enterprise Architect to partner with business and technology leaders, translating strategy into scalable architectures, roadmaps, and governance. The role spans business capability alignment, portfolio management, reference architecture, and lifecycle governance to ensure secure, cost-effective solutions aligned with enterprise objectives.

The EA collaborates across domains, guiding lifecycle decisions, cloud adoption, and integration design while promoting governance and

Qualifications

• Experience with enterprise architecture across business processes, applications, data, and infrastructure.
• Ability to map business strategy to architectures, roadmaps, and standards.
• Experience with cloud platforms (AWS, Azure, GCP) and modern integration patterns.
• Ability to govern portfolios, lifecycle governance, and technology roadmaps.
• Experience with architecture governance and security governance.

Responsibilities

• Translate business objectives into architectural implications and map capabilities to applications, data, and technologies.
• Maintain visibility into the application and technology portfolio and identify modernization opportunities.
• Develop and maintain enterprise reference architectures, standards, and reusable patterns.
• Provide architectural guidance for integrations, data flows, cloud adoption, and modernization initiatives.
• Participate in Architecture and Security Review Boards and define guardrails and design standards.

Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real‑world enterprise environments every day.

Summary

The Enterprise Architect (EA) partners with business and technology leaders to translate business strategy into actionable architectures, standards, and roadmaps. This role focuses on business capability alignment, application and technology portfolio management, reference architecture development, and lifecycle governance, ensuring solutions are scalable, secure, cost‑effective, and aligned to enterprise objectives. The EA operates across domains, providing guidance rather than owning delivery, and supports architecture and security governance processes.

Key Responsibilities

Business & Strategy Alignment

Partner with business stakeholders to understand business objectives, processes, and value streams, and translate them into architectural implications. Develop and maintain business capability models and map capabilities to applications, data, and technologies. Support technology strategy and road‑mapping, aligning initiatives to business priorities and outcomes. Contribute architectural insight to investment planning and prioritization discussions.

Application & Technology Portfolio Management

Maintain visibility into the application and technology portfolio, including lifecycle status Identify redundancy, technical debt, and modernization opportunities across the portfolio. Support rationalization efforts, including cloud migration, platform consolidation, and vendor optimization. Collaborate with product, platform, and delivery teams to guide lifecycle decisions.

Architecture & Design

Develop and maintain enterprise and domain reference architectures, standards, and reusable patterns. Review solution designs for alignment with enterprise architecture principles and security requirements. Provide architectural guidance for integrations, data flows, cloud adoption, and modernization initiatives. Ensure architectural decisions consider scalability, resilience, security, and operational supportability.

Governance & Standards

Participate in or support Architecture and Security Review Boards, providing risk‑based guidance and recommendations. Define and evolve architectural principles, guardrails, and design standards. Balance governance with delivery velocity by promoting approved patterns and self‑service guidance. Document architectural decisions and rationale for reuse and transparency.

Collaboration & Influence

Work closely with solution architects, security architects, product owners, and engineering teams. Communicate architectural concepts clearly to both technical and non‑technical audiences. Act as a trusted advisor, influencing outcomes through credibility and collaboration, not authority.

Required Qualifications

Experience 12years of experience in enterprise, solution, or domain architecture roles. Hands‑on experience working with business processes, applications, data, and infrastructure. Experience supporting application portfolio management, lifecycle governance, or technology roadmaps. Exposure to cloud platforms (AWS, Azure, GCP) and modern integration patterns. Experience working in environments with formal architecture or security governance.

Skills & Competencies

Strong business acumen with the ability to connect technology decisions to business outcomes. Experience creating and maintaining: Business capability models Application and technology portfolios Reference architectures and standards Understanding of software lifecycle management, including modernization, migration, and retirement. Ability to assess architectural risk and trade‑offs pragmatically. Strong written and verbal communication skills.

Certifications (Preferred)

• TOGAF (Foundation or Certified)
• AWS / Azure / GCP Architect certification (Associate or Professional)
• ITIL (Foundation or higher)
• SAFe Architect, COBIT, or equivalent governance frameworks (nice to have)

#LI-GR1 #LI-Hybrid #LI-Remote

Working at Genesys AI at enterprise scale – Build, support and operate AI‑powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible‑first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future‑ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well‑being resources and regionally tailored programs for employees and their families.

Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities.

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail]. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre‑filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow‑ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Our AI-powered platform connects people, systems, data and AI to help businesses work smarter, respond faster and create more meaningful interactions. Stay connected to learn how we're applying AI to real customer experience challenges and hear about future opportunities. Sign up here.