Enterprise App Admin II

Five9; Chennai District; Presencial; INR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Five9 seeks an HR Applications Administrator to manage and support HR systems, led by UKG Pro, with integrations to Deel, Greenhouse, and other tools. The role partners with HR, Payroll, Finance, and Tech to keep systems secure, reliable, and efficient.

Ideal candidates will have hands-on UKG Pro administration and a UKG Pro certification; Workday experience is a strong plus. This hybrid role is based in India with occasional US-hour overlap.

Formación

• 5+ years of experience administering enterprise HR applications, especially UKG Pro (UltiPro).
• Bachelor’s degree in IT/CS or equivalent experience.
• Experience managing security roles, permissions, and access controls.
• Experience building workflows, approvals, and notifications.

Responsabilidades

• Administer and configure HR applications, focusing on UKG Pro.
• Maintain security roles and access controls across HR systems.
• Build and test business workflows and approval chains.
• Support integrations between UKG Pro and Deel, Greenhouse, and others.
• Perform testing of configuration changes and vendor releases.
• Create reports and dashboards for HR, Payroll, and stakeholders.
• Document configurations and support procedures.
• Provide end-user support and troubleshoot HR apps.

Conocimientos

UKG Pro administration

Workday administration

Security & access controls

Reports & dashboards

Vendor management

Educación

Bachelor's degree in Information Technology or Computer Science

Herramientas

UKG Pro (UltiPro)

Workday

Deel

Greenhouse

Replicon

Descripción del empleo

Role Overview

We are seeking an HR Applications Administrator to join our Business Technology / Enterprise Applications team, responsible for administering, configuring, and supporting the applications behind Five9's HR, Payroll, and Talent programs, primarily UKG (formerly UltiPro), with additional support for Deel, Greenhouse, and various other HR applications. This role partners closely with Human Resources, Payroll, Finance, Business Technology, InfoSec, and external vendors to keep our HR systems secure, reliable, and effective.

The ideal candidate has hands-on UKG administration experience, along with a UKG Pro certification, strongly preferred. Candidates with substantial Workday administration experience and a Workday certification may also be a strong fit. This person communicates clearly, partners well across HR, Payroll, Finance, Business Technology, InfoSec, and vendor teams, and manages day-to-day administration independently.

The position is a hybrid role combining in-office and work-from-home days, based in Chennai or Bengaluru, India, and requires regular overlap with United States business hours, including work until approximately 11:30 PM India Standard Time when needed.

Key Responsibilities

• Administer and configure Five9's HR applications on a day-to-day basis, with primary focus on UKG Pro (formerly UltiPro), including system settings, business rules, and module configuration.
• Maintain system security roles, permissions, and access controls across HR applications to ensure appropriate data protection and compliance with company policy.
• Build, test, and maintain business process workflows, approval chains, and notifications within UKG Pro and related HR systems.
• Support and maintain integrations between UKG Pro, Deel, Greenhouse, Degreed Learning Experience Platform, Replicon, and other business applications, partnering with Business Technology teams as needed.
• Perform system testing, including validation of configuration changes, patches, and vendor releases prior to production deployment.
• Coordinate periodic vendor releases and platform updates, assessing impact to existing configuration and coordinating regression testing with stakeholders.
• Monitor data quality across HR systems, and identify, troubleshoot, and resolve data integrity issues.
• Build and maintain reports and dashboards to support HR, Payroll, and business stakeholder reporting needs.
• Maintain clear, current documentation of system configurations, processes, and support procedures.
• Provide day-to-day user support and troubleshooting for HR application end users, resolving issues in a timely manner.
• Manage vendor relationships for supported HR applications, including support tickets, escalations, and roadmap discussions.
• Support the AI Center of Excellence by identifying and helping implement opportunities to leverage AI to automate hire-to-retire and payroll-related processes.
• Partner with Human Resources, Payroll, Finance, Business Technology, and InfoSec teams to gather requirements and implement solutions that meet business needs.

Qualifications

Required Qualifications

• A minimum of 5 years of experience administering enterprise Human Resources applications, with hands-on UKG Pro (formerly UltiPro) experience as the primary qualification.
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Experience managing security roles, permissions, and access controls within an HRIS platform.
• Experience building and maintaining business process workflows, approval chains, and notifications.
• Experience supporting integrations between HR systems and other enterprise applications.
• Experience with system testing, including validating configuration changes and vendor releases prior to production deployment.
• Experience monitoring and maintaining data quality and data integrity across HR systems.
• Experience building reports and dashboards to support HR and business reporting needs.
• Strong documentation skills, with the ability to maintain clear and current process and configuration documentation.
• Experience providing end-user support and troubleshooting for HR applications.
• Strong communication skills, with the ability to partner effectively with Human Resources, Payroll, Finance, Business Technology, InfoSec, and external vendors.
• Experience managing vendor relationships, including support escalations and coordination on releases.

Preferred Qualifications

• UKG Pro certification (strongly preferred).
• Workday certification, for candidates whose primary HRIS administration experience is with Workday.
• Deel certification preferred.
• Experience with Greenhouse, Degreed Learning Experience Platform, or Replicon desired.
• Experience administering another major Human Resources Information System, supported by relevant qualifications or certifications.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.