Enterprise Account Executive

Zendesk, Inc.; New Delhi; Hybrid; INR 4,000,000 - 7,500,000; Full time

Job summary

Zendesk, Inc. is hiring an Enterprise Account Executive for North & East India to drive revenue, build strategic relationships with large enterprises, and expand Zendesk’s footprint.

You bring 10+ years in cloud/SaaS B2B sales, a proven record of exceeding targets, and the ability to engage VP and C-level decision makers across enterprise accounts. This role is based in the NCR region with hybrid work options and requires travel to customer sites as needed.

Qualifications

• BA/BS degree or equivalent experience.
• 10+ years in cloud/software B2B sales with a proven track record.
• Consistently achieves targets and quota in recent years.
• Experience selling to VP and C-level executives in Enterprise accounts.
• Ability to travel to customer locations.

Responsibilities

• Directly drive top-line revenue growth by acquiring new Enterprise customers and developing strategies to penetrate top tier accounts.
• Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.
• Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships.
• Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.
• Create quarterly territory plans, developing strategies and actionable tactics to increase our market share in the Enterprise sector.
• Demonstrate a strong understanding of Zendesk products and align them with clients’ business objectives to secure product expansion and customer satisfaction.
• Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages.
• Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals.
• Establish and maintain C-level sponsorship, leveraging industry expertise to build relationships with decision-makers and champions.
• Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution.
• Negotiate and close complex deals, leveraging a consultative approach, presenting compelling business cases and value propositions.

Skills

Enterprise sales

SaaS sales

Strategic account management

Cross-sell & upsell

Relationship building

Negotiation

Executive sponsorship

Education

BA/BS degree or equivalent

Tools

Salesforce

Outreach

Clari

Seismic

Looker

Job description

Job Description

Enterprise Account Executive - North & East India

Join us at Zendesk, where we’re on a mission to power exceptional service for every person on the planet. We’re accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection.

To achieve this, we’re in search of a successful Enterprise Account Executive with a proven track record in B2B sales and a passion for driving growth within the SaaS space. You will play a vital role in growing our Enterprise account base. Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk’s impact.

What You’ll Be Doing:

• Directly drive top-line revenue growth by acquiring new Enterprise customers and developing strategies to penetrate top tier accounts.
• Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.
• Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long‑term strategic partnerships.
• Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.
• Create quarterly territory plans, developing strategies and actionable tactics to increase our market share in the Enterprise sector.
• Demonstrate a strong understanding of Zendesk products and align them with clients’ business objectives to secure product expansion and customer satisfaction.
• Lead complex, value‑centric sales cycles, including multi‑month deals with proof of concept stages, particularly with customers generating significant revenue.
• Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals.
• Establish and maintain C‑level executive sponsorship, leveraging your industry expertise to build relationships with decision‑makers and champions.
• Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution.
• Negotiate and close complex deals, leveraging a consultative approach, utilizing your exceptional communication skills to present compelling business cases and value propositions.
• Maintain thorough knowledge of Zendesk solutions, staying current with competitive landscape and industry trends.

What You Bring to the Role:

• BA/BS degree or equivalent experience required.
• Experience in cloud/software B2B sales or solution engineering, with a minimum of 10 years of experience and a proven track record of exceeding sales targets.
• Strong, consistent track record of achieving targets & quota achievement in 2 of the last 3 years; President’s club membership is a plus.
• Expertise in navigating complex sales cycles and renewals, including multi‑month, value‑centric processes with proof of concept stages.
• A history of successfully selling to VP and C‑level executives in Enterprise accounts.
• Outstanding presentation, negotiation, and deal‑closing abilities.
• Experience creating and leveraging territory and account plans.
• An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth.
• Demonstrated industry experience, with the ability to navigate industry trends and dynamics and build relationships with key decision‑makers and champions.
• Familiarity with key Sales tools such as Salesforce, Outreach, Clari, Seismic and Looker.
• Ability to travel to customer locations.
• Base Location: NCR Region

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to [e-mail] with your specific accommodation request.